Dylan De Abreu
Edenvale,South Africa
Summary
Results-oriented professional specialising in health coaching, organisation, and problem solving. Expertise in guest relations, customer service, public speaking, and tour coordination. Skilled in managing guided bicycle and hiking tours and enhancing guest experiences through effective excursion administration and conflict resolution.
Overview
1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience
Work history
Wellness coach
Amawaterways
Vienna, Austria
2024.07 - Current
- Developed wellness programmes tailored to client needs.
- Led wellness hikes through scenic routes in major European cities, enhancing participants' connection with nature and promoting physical activity.
- Setting realistic and achievable group fitness classes.
- Demonstrated various stretching exercises aimed at injury prevention.
- Functional Movement, Core Strengthening, Yoga, HIT and Line Dancing
- Daily programs of Wellness Classes on the Daily cruiser.
- Presented comprehensive overview of onboard wellness offerings, providing detailed guidance on available hikes and bike tours to enhance the guest experience.
- Bicycle tours in cities and through beautiful historic areas around Europe.
- Documented incident reports to ensure thorough record-keeping. and Medic on all tours as first line support to assist guests if anything happened.
- Reporting on Cruises after Disembarkation.
- Provided support in reception, housekeeping, and loading tasks.
Service supervisor
Rittal Pty Ltd
Edenvale, South Africa
2015.03 - 2023.07
- Supervised daily shift operations, ensuring efficient use of resources.
- Handled staff grievances, resulting in improved morale and reduced turnover rates.
- Evaluated employee performance to identify areas of improvement or necessary training needs.
- Trained new employees to ensure adherence to company standards.
- Provided ongoing support and guidance to staff members, enhancing their skills and performance.
- Fostered positive work atmosphere through effective leadership techniques.
- Promoted teamwork amongst staff members with regular training sessions.
- Coordinated with other departments to streamline workflows, enhancing overall productivity.
- Developed strategies to enhance overall service quality.
- Received and resolved customer complaints escalated by staff.
- Actioned customer feedback to promote continued service improvement.
- Facilitated communication and collaboration across departments.
- Devised activity and service plans to meet customer requirements.
- Tracked expenses and business outgoings to remain within cashflow targets.
- Forecasted long-term business objectives.
- Established competitive pricing strategies to augment sales.
- Monitored industry trends, adapting services to suit consumer demand.
- Executed data-driven sales and marketing strategies to boost revenue.
Education
Refrigeration & Electrical Level 2 - Engineering & HVAC
ACRA
Edenvale 2016.03 - 2018.09
Personal Training & Nutrition - Health and Fitness
HFPA
South Africa 2014.01 - 2015.11
Skills
- Health coaching
- Organisation & Administration
- Problem Solving & Conflict Resolution
- Guest Relations & Customer Service
- Public Speaking & Onboard Announcements
- Tour Coordination
- Excursion Administration
- Microsoft Office
- Guided Bicycle & Hike Tours
Affiliations
- Travel
- History
- Health & Wellness
- Micro Learning
Certification
Data Centre, Fire supression, Hvac System and UPS Certification
References
References available upon request.
Timeline
Wellness coach
Amawaterways
2024.07 - Current
Refrigeration & Electrical Level 2 - Engineering & HVAC
ACRA
2016.03 - 2018.09
Service supervisor
Rittal Pty Ltd
2015.03 - 2023.07
Personal Training & Nutrition - Health and Fitness
HFPA
2014.01 - 2015.11