Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Languages
Timeline
Ela Jakubovicova

Ela Jakubovicova

IT Governance and Program Services Manager
Bratislava
“Being a Project Manager is like being an artist, you have the different colored process streams combining into a work of art.”
– Greg Cimmarrust

Summary

Dedicated professional with profound knowledge and experience in all aspects of project management. Well- versed in information technology and project management tools. Excels in business requirements collection, creating plans and budgets, monitoring, reporting, leading, and collaborating with colleagues and stakeholders. Committed to prioritizing tasks and finding solutions to streamline operations and ensure timely delivery. Driven by progress, continuous improvement, innovation, and meaningful changes.

Overview

15
15
years of professional experience
12
12
years of post-secondary education
6
6
Certificates
3
3
Languages

Work History

Program Services Manager

Grand Circle Corporation
Bratislava, Slovakia
03.2024 - Current
  • Recruited top talent to maximize customer satisfaction.
  • Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
  • Created and maintained schedule for the entire season.
  • Resolved ad-hoc situations on daily bases.

Delivery Manager

Ableneo
Bratislava, Slovakia
11.2023 - 04.2024
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.

IT Governance and Control Specialist

IT Governance and Control, Slovnaft
Bratislava
07.2016 - 02.2023
  • Led the team responsible for timely project delivery
  • Led PMO for IT transformational office
  • Managed IT-related change requests
  • Managed the test phase of several large international projects
  • Led inter-company team of Office 365 trainers
  • Acted as Cultural ambassador and thus reinforcing the company's 2030 strategy

IT Project Manager

Global Blue Slovakia
Bratislava
01.2015 - 06.2016
  • Led and supported global IT projects
  • Managed change requests related to customer call service center software iContact
  • Handled process management based on ISO standards
  • Identified process complexities and developed solutions
  • Governed risk management and mitigation of uncertainty

Project Manager and CRM Development Specialist

Slovak Telekom
Bratislava
11.2013 - 12.2014
  • Coordinated staff and resources to meet project goals
  • Performed reviews and analyses of processes and products to ensure continued product progress
  • Worked on initiatives and features for activation and referrals to maintain customer acquisition and retain current customers
  • Managed software changes in accordance with campaign management

Asset Hardware Manager

IBM ISC Slovakia
Bratislava
04.2010 - 09.2013
  • Managed assets for the Bank of Nova Scotia in Canada
  • Led BNS team in Bratislava
  • Maintained communication with colleagues to promote knowledge sharing and project collaboration
  • Cooperated with cross-functional teams to promote BNS team services
  • Trained newcomers

Education

Master of Science - Humane Nutrition

Slovak University of Agriculture, Nitra, Slovakia
09.2019 - Current

MBA - Strategic Management

Comenius University, Bratislava, Slovakia
09.2011 - 07.2013

Bachelor of Science - Knowledge Management

City University, Bratislava, Slovakia
09.2007 - 07.2010

High School Diploma -

Mercury Private High School, Bratislava, Slovakia
09.2003 - 06.2007

Skills

Project management

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Certification

Certified Associate in Project Management (PMI, 2015)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Slovak
Bilingual or Proficient (C2)
German
Intermediate (B1)

Timeline

Program Services Manager - Grand Circle Corporation
03.2024 - Current
Delivery Manager - Ableneo
11.2023 - 04.2024
Lead2019 - Future global leader (Seed Leadership, 2021)
01-2021
ISTQB certified test manager (Tesana, 2019)
11-2019
Slovak University of Agriculture - Master of Science, Humane Nutrition
09.2019 - Current
Scrum Master (Scrum Alliance, 2018)
09-2018
Business Requirements Engineering (IREB GmbH, 2017)
10-2017
IT Governance and Control Specialist - IT Governance and Control, Slovnaft
07.2016 - 02.2023
Lean Six Sigma Green Belt (IPA Slovakia, 2016)
05-2016

Certified Associate in Project Management (PMI, 2015)

10-2015
IT Project Manager - Global Blue Slovakia
01.2015 - 06.2016
Project Manager and CRM Development Specialist - Slovak Telekom
11.2013 - 12.2014
Comenius University - MBA, Strategic Management
09.2011 - 07.2013
Asset Hardware Manager - IBM ISC Slovakia
04.2010 - 09.2013
City University - Bachelor of Science, Knowledge Management
09.2007 - 07.2010
Mercury Private High School - High School Diploma,
09.2003 - 06.2007

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Ela JakubovicovaIT Governance and Program Services Manager