Ela Jakubovicova
IT Governance and Program Services Manager
Bratislava
“Being a Project Manager is like being an artist, you have the different colored process streams combining into a work of art.”
– Greg Cimmarrust
Summary
Dedicated professional with profound knowledge and experience in all aspects of project management. Well- versed in information technology and project management tools. Excels in business requirements collection, creating plans and budgets, monitoring, reporting, leading, and collaborating with colleagues and stakeholders. Committed to prioritizing tasks and finding solutions to streamline operations and ensure timely delivery. Driven by progress, continuous improvement, innovation, and meaningful changes.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
6
6
Certificates
3
3
Languages
Work History
Program Services Manager
Grand Circle Corporation
Bratislava, Slovakia
03.2024 - Current
- Recruited top talent to maximize customer satisfaction.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Created and maintained schedule for the entire season.
- Resolved ad-hoc situations on daily bases.
Delivery Manager
Ableneo
Bratislava, Slovakia
11.2023 - 04.2024
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
IT Governance and Control Specialist
IT Governance and Control, Slovnaft
Bratislava
07.2016 - 02.2023
- Led the team responsible for timely project delivery
- Led PMO for IT transformational office
- Managed IT-related change requests
- Managed the test phase of several large international projects
- Led inter-company team of Office 365 trainers
- Acted as Cultural ambassador and thus reinforcing the company's 2030 strategy
IT Project Manager
Global Blue Slovakia
Bratislava
01.2015 - 06.2016
- Led and supported global IT projects
- Managed change requests related to customer call service center software iContact
- Handled process management based on ISO standards
- Identified process complexities and developed solutions
- Governed risk management and mitigation of uncertainty
Project Manager and CRM Development Specialist
Slovak Telekom
Bratislava
11.2013 - 12.2014
- Coordinated staff and resources to meet project goals
- Performed reviews and analyses of processes and products to ensure continued product progress
- Worked on initiatives and features for activation and referrals to maintain customer acquisition and retain current customers
- Managed software changes in accordance with campaign management
Asset Hardware Manager
IBM ISC Slovakia
Bratislava
04.2010 - 09.2013
- Managed assets for the Bank of Nova Scotia in Canada
- Led BNS team in Bratislava
- Maintained communication with colleagues to promote knowledge sharing and project collaboration
- Cooperated with cross-functional teams to promote BNS team services
- Trained newcomers
Education
Master of Science - Humane Nutrition
09.2019 - Current
MBA - Strategic Management
09.2011 - 07.2013
Bachelor of Science - Knowledge Management
09.2007 - 07.2010
High School Diploma -
09.2003 - 06.2007
Skills
Project management
Project management office lead
Proficiency in all Microsoft Office Applications (incl SharePoint, OneDrive, Teams, Skype, Yammer))
Experience with Microsoft Office Visio and Project
Knowledge of Microsoft Office Power Platform
Experience with SAP Solution Manager and Focused Build
User of Jira, Confluence, Slack, Trello, etcExperience with business analysis and proven strong analytical skills
ISO-based process management and process improvement
Vendor sourcing and facilitatingStrong leadership and communicationBusiness requirements engineeringTest management and automationAgile scrum masterOPEX/CAPEX planning and monitoringProgram management
Certification
Certified Associate in Project Management (PMI, 2015)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Slovak
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Program Services Manager - Grand Circle Corporation
03.2024 - Current
Delivery Manager - Ableneo
11.2023 - 04.2024
Lead2019 - Future global leader (Seed Leadership, 2021)
01-2021
ISTQB certified test manager (Tesana, 2019)
11-2019
Slovak University of Agriculture - Master of Science, Humane Nutrition
09.2019 - Current
Scrum Master (Scrum Alliance, 2018)
09-2018
Business Requirements Engineering (IREB GmbH, 2017)
10-2017
IT Governance and Control Specialist - IT Governance and Control, Slovnaft
07.2016 - 02.2023
Lean Six Sigma Green Belt (IPA Slovakia, 2016)
05-2016
Certified Associate in Project Management (PMI, 2015)
10-2015
IT Project Manager - Global Blue Slovakia
01.2015 - 06.2016
Project Manager and CRM Development Specialist - Slovak Telekom
11.2013 - 12.2014
Comenius University - MBA, Strategic Management
09.2011 - 07.2013
Asset Hardware Manager - IBM ISC Slovakia
04.2010 - 09.2013
City University - Bachelor of Science, Knowledge Management
09.2007 - 07.2010
Mercury Private High School - High School Diploma,
09.2003 - 06.2007