Eliska Herman
Prievidza
Overview
13
13
years of professional experience
Work History
CPS pricer for Europe
IBM International Service Center
Bratislava, Slovakia
11.2017 - 04.2023
- - Creation an articulation of price proposals for complex, long term contracts to CPS customers
- - Communication and close cooperation with engagement teams (sales, legal, technical solution managers, risk managers, finance and accounting)
- - Perform different cost analysis of the solution
- - Prepare of financial analysis and financial metrics for new or existing IBM contracts
- - Preparation of commercial terms & conditions in the contracts
- - Responsible for delivering the consolidated reports on key messages & trends within services pricing to country’s executives
- - Responsibility for change management
Manager of restaurant
The Longest Yard
Toronto, Canada
09.2016 - 08.2017
- - Coordinate daily front of the house restaurant operations
- - Organize and supervise shifts
- - Lead and manage team of 10 employees
- - Deliver superior service and maximize customer satisfaction
- - Hire and train new and current employees on proper customer service
- - Create detailed reports on weekly, monthly revenues and expenses
- - Manage restaurant’s good image and suggest ways to improve it
Business analyst intermediate, Risk GETGO team
Scotiabank RMIT
Toronto, Canada
09.2015 - 08.2016
- - Provide front line risk support and support for daily tasks
- - Handle all incoming requests, tickets and all segments according Scotiabank standards
- - Active participation on improvement of supported systems
- - Support provided mainly on below systems:
- VaR – Value at risk
- SAG – Securities Aggregation
- CCR – Counterparty Credit Risk
- Algo - Algo Credit
- Compliance
- - Communication and close cooperation with engagement teams
- - Communication and close cooperation with other members of the RISKGETGO team
ITS UK pricer
IBM International Service Center
Bratislava, Slovakia
01.2014 - 12.2014
- - Creation an articulation of price proposals for complex, long term contracts to UK customers
- - Communication and close cooperation with engagement teams (sales, legal, technical solution managers, risk managers, finance and accounting)
- - Perform different cost analysis of the solution
- - Prepare of financial analysis and financial metrics for new or existing IBM contracts
- - Preparation of commercial terms & conditions in the contracts
- - Responsible for delivering the consolidated reports on key messages & trends within services pricing to country’s executives
- - Responsibility for change management
ITS Pan IOT & ISS Pricer
IBM International Service Center
Bratislava, Slovakia
12.2012 - 12.2013
- - Handle all incoming requests and all segments according to IBM ISC standards
- - Loading Products and Service Packs of IBM in different tools
- - Preparing reports based on pricing team results and analyze them
- - Obtaining approvals for discounts through Oracle E-business tool to IBM Service Products
- - Active participation on pricing process
Server
Cora breakfast
Toronto, Canada
10.2011 - 10.2012
- - Greet guests and make them feel comfortable
- - Learn menu items and be able to describe them appropriately to guests
- - Take beverage and food orders
- - Deliver food and beverages in a timely manner
- - Check - in with guests to ensure everything is going well
- - Refill beverages throughout the meal
- - Deliver guest’s bill and thank them for dining at the restaurant
- - Cooperate with other servers and be a team player
Receptionist
Promenada, s.r.o. Hotel Yasmin
Kosice, Slovakia
06.2011 - 09.2011
- - First contact with clients
- - Making reservations through reservation system Fidelio
- - Answering phone calls and e-mails
- - Preparing audits and making financial transactions
- - General administrative tasks
- - Cash management
Administration staff in the office
Kosice - Peres
Kosice, Slovakia
04.2011 - 05.2011
- - General administration tasks for office
- - Issue a numbers for houses, tickets for dogs and fishing tickets
- - Cash management
- - Responsibility for letters and responses to our clients
- - Personal, written and telephone contact with clients
Work and study visit of Toronto, Au-pair and server
Cora breakfast
Toronto, Canada
07.2010 - 12.2010
- - Serving food, contact with customers
- - Taking care of children
- - Learning and improving of my English communication skills
Education
General English Course -
HANSA language school
Toronto, ON11.2010
Master of Business administration and public policy - Business management, economical theory, public finance, management of human resources, management of financial flows, marketing, social and management skills, accounting, statistics, financial law, labor law, tax law, etc.
Pavol Jozef Safarik University in Kosice
06.2008
Grammar school - undefined
Opatovska 7
06.2005
Skills
- Mother tongue(s) Slovak
- Foreign language(s)
- English: Listening C1, Reading C1, Spoken interaction C1, Spoken production C1, Writing C1
- German: Listening A1, Reading A1, Spoken interaction A1, Spoken production A1, Writing A1
- Communication skills: I am responsible, flexible, friendly and wondering person I am also able to work in a team, I enjoy working with people I have no problem to adapt to multicultural environment gained through the years of my work experience
- I consider myself as a leader, but I have no problem with respecting an authority I like working in systematic rules I am communicative, I try to prevent stressful situations and in a controversial situation I always try to find a compromise I am hard worker and am oriented to details
- I have strong service orientation and I enjoy working with an international clientele
- Microsoft Excel – advanced
- Microsoft Word – advanced
- Microsoft Outlook – advanced
- Microsoft PowerPoint – advanced
- Internet – advanced
- Fidelio - advanced
- Oracle e-business - advanced
- Point of sale - advanced
Timeline
CPS pricer for Europe
IBM International Service Center
11.2017 - 04.2023
Manager of restaurant
The Longest Yard
09.2016 - 08.2017
Business analyst intermediate, Risk GETGO team
Scotiabank RMIT
09.2015 - 08.2016
ITS UK pricer
IBM International Service Center
01.2014 - 12.2014
ITS Pan IOT & ISS Pricer
IBM International Service Center
12.2012 - 12.2013
Server
Cora breakfast
10.2011 - 10.2012
Receptionist
Promenada, s.r.o. Hotel Yasmin
06.2011 - 09.2011
Administration staff in the office
Kosice - Peres
04.2011 - 05.2011
Work and study visit of Toronto, Au-pair and server
Cora breakfast
07.2010 - 12.2010
Master of Business administration and public policy - Business management, economical theory, public finance, management of human resources, management of financial flows, marketing, social and management skills, accounting, statistics, financial law, labor law, tax law, etc.
Pavol Jozef Safarik University in Kosice
Grammar school - undefined
Opatovska 7
General English Course -
HANSA language school