Eman Elmadnini
Tripoli
Summary
Motivated administrator with several years of experience offering office support in multiple workplaces. Energetic and Reputable individual possessing strong work ethics, professional demeanor, and superb initiative. Exceptional customer Service and decision-making skills.
Overview
4
4
years of professional experience
Work History
Income Assistant Specialist
Ministry Of Social Service
Regina
04.2020 - 11.2023
- Effectively delivered services to individuals in accordance with regulations and policies governed by the
- Saskatchewan Assistance Act
- Used a solution-focused and strength-based approach to assess ongoing eligibility for clients financial and health benefits.
- Ensured smooth referrals to outside agencies and community resources, provide referrals within the Ministry and prepare written correspondence.
- Revised database updates by accessing, inputting and retrieving information utilizing several computer software including TELEX, SWIN, COMS.
- Conducted interviews with Clients, evaluated and integrated details to ensure client participation in community life.
- Effectively delivered services to most vulnerable minorities including, first nation, Metis and new immigrants.
- Provided benefits and income to vulnerable, disabled clients and families as needed based on policies and regulations.
Coordinator and manager assistant
The Winners Company
Regina
01.2020 - 04.2020
- Developing and implementing project plans, goals, and objectives
- Managing and organizing project activities.
- Coordinating with various teams on project progress.
- Identifying potential risks and developing mitigation strategies.
- Developing and maintaining effective communication with stakeholders and team members.
- Monitoring and reporting project performance to key stakeholders.
- Providing guidance and direction to project teams.
- Creating and managing budgets for projects.
- Identifying areas for improvement and developing corrective actions.
- Developing and tracking project timelines
- Managing and resolving conflicts and issues
- Welcomed walk-in clients and consulted with them to find out what their specific needs.
- Responded to e-mail and phone inquiries .
- Kept accurate and current stats on client numbers, needs and service gaps.
- Kept notes on needs, trends and other notable issues for utilization of services and worked with manager to develop solutions/improvements.
- Assisted in administering and updating client database system Provided administrative duties as needed.
Settlement case worker
Regina Open door Socitey
Regina
08.2019 - 01.2020
- Facilitated one-on-one initial needs assessment
- Provided general information, guidance and referrals
- Constantly searched for information, services, and programs that are relevant for the settlement of newcomers.
- Provided individuals and families with culturally sensitive Para-professional Solution Focused Counseling.
- Facilitated access to services and resources where there were barriers due to language, gender, age, culture and race by providing support services such as interpretation/translation and transportation Clarifying information.
- Made contact on behalf of families to obtain/process relevant information/referral.
- Prepared monthly and other reports as required by funding agreements in accordance with RODS policies and procedures.
- Input relevant program data into the organizations' databases.
- I greeted clients visiting the center and on the phone, transferred phone calls, and checked voice messages. Print, copy, fax documents etc.
- Book school orientation/assessments using outlook colanders
Administrative Assistant and secretary
Eden care communities
Regina
06.2020 - 09.2020
- Help clients and elderly people to perform their daily routine with ease.
- Performs word processing, data entry and clerical work
- Enters client case management data onto the database.
- Maintains client files, filing systems and client database.
- Maintains familiarity with the commission's policies and procedures.
- May be assigned other related, administrative or accounting duties.
- Observed all regulations regarding work procedures so that the company remained compliant.
Monitored and conducted passenger screening.
Managed all security operations at Eden Care Communities facility.
Guarded restricted areas to prevent unauthorized entry.
Upheld strong customer service standards while completing screenings. - Answers telephone calls, responds to in-person inquiries, and emails. Maintained meticulous record-keeping of all data on various subjects.
Worked closely with the team to ensure that each assignment was finished ahead of its deadline
Education
Bachelor of Arts - English Language And Literature
University Of Tripoli
Tripoli,Libya06.2009
English Certificate - English As A Second Language
ESL
Toronto, ON08.2015
English Certificate - English As A Second Language
ILAC
Toronto, ON03.2015
Certificate - Customer Service
Vancouver Employment Center
Vancouver,BC09-2019
English Certificate - English As A Second Language
University Of Polytechnic
Regina, SK02.2020
Certificate - Administration Assistant Certificate
Regina Open Door Society
Regina,SK02-2021
Diploma - Administrative Assistant
ICS Montreal Collage
Montreal,QB06-2022
Skills
- Organizational skills
- Self-starter motivation
- Team collaboration
- Constructive feedback
- Time management
- Attention to detail
- Discretion with confidential information
- Independent and team-oriented work
- Customer inquiry response
- Computer proficiency
- Group facilitation
- Leadership abilities
- Problem-solving skills
- Client care focus
- Willingness to learn
volunteer
Volunteer Experience
- Interpreter Regina Open Door Society, Regina, SK 01/2019-08/2019
- Help settlement support workers with an interpretation service including settlement, health and school with different service providers.
- Burnaby Neighborhood House, BC 03/2017-09/ 2017
- Facilitate workshops for newcomers to help them integrate into the society
- Encourage families to adapt to the new societies by motivating them to participate in events and workshops.
- Guide families during the settlement process to access services and ensuring that they are able to get the services.
- References Available Upon request.
other certification
Standard first Aida with CPR 'C' and AED certificate in Regina St Mark James training. 2021
Timeline
Administrative Assistant and secretary
Eden care communities
06.2020 - 09.2020
Income Assistant Specialist
Ministry Of Social Service
04.2020 - 11.2023
Coordinator and manager assistant
The Winners Company
01.2020 - 04.2020
Settlement case worker
Regina Open door Socitey
08.2019 - 01.2020
Bachelor of Arts - English Language And Literature
University Of Tripoli
English Certificate - English As A Second Language
ESL
English Certificate - English As A Second Language
ILAC
Certificate - Customer Service
Vancouver Employment Center
English Certificate - English As A Second Language
University Of Polytechnic
Certificate - Administration Assistant Certificate
Regina Open Door Society
Diploma - Administrative Assistant
ICS Montreal Collage
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