Ena Ahmed
Regina,SK
Summary
Results-driven Customer Service Representative with extensive experience in client relations and support. Proven ability to deliver exceptional service by effectively managing complex issues, resolving conflicts, and addressing inquiries with professionalism and empathy. Skilled in problem-solving, active listening, and critical thinking, with a demonstrated track record of enhancing customer satisfaction and loyalty. Dedicated to fostering positive relationships and contributing to organizational success through a customer-focused approach.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Afe Venture Corporation
08.2023 - Current
- Deliver exceptional customer service consistently, addressing inquiries, resolving issues and ensuring a positive experience for every customer.
- Regularly resolve customer complaints with empathy, fostering increased loyalty and encouraging repeat business.
- Continuously respond to customer requests for products, services and company information with accuracy and promptness.
- Proactively identify and address recurring issues, collaborating with relevant teams to develop long-term solutions and enhance overall customer satisfaction.
- Assist in training and mentoring new team members, sharing best practices and ensuring they understand company policies and procedures.
- Monitor and analyze customer feedback and service metrics, utilizing insights to drive service quality improvements and support continuous growth.
Client Relations Officer
Chigari Foundation
09.2019 - 07.2023
- Delivered informative presentations to prospective customers, effectively communicating the value of partnering with the company.
- Negotiated contracts with clients, securing favorable terms that aligned with both parties' objectives and expectations.
- Assisted in crafting proposals that demonstrated a clear understanding of potential clients' unique challenges and showcased how our solutions could address them.
- Coordinated successful events aimed at showcasing company offerings while strengthening relationships between clients and the organization.
- Managed ongoing client relationships, ensuring continued satisfaction and addressing any issues or concerns in a timely manner.
- Developed and implemented strategies for client retention, working to build long-term partnerships and drive customer loyalty.
- Monitored client feedback and performance metrics, using insights to drive service improvements and adapt strategies to meet evolving client needs.
Education
Business Administration
Saskatchewan Polytechnic
Law
University of Maiduguri
Skills
- Customer Service
- Problem-Solving
- Active Listening
- Critical Thinking
- Communication
- Empathy
- Adaptability
- Conflict Resolution
Timeline
Customer Service Representative
Afe Venture Corporation
08.2023 - Current
Client Relations Officer
Chigari Foundation
09.2019 - 07.2023
Business Administration
Saskatchewan Polytechnic
Law
University of Maiduguri
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