Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eric Roland

Saskatoon

Summary

Dynamic Auditor with a proven track record at Pilot Travel Centers LLC, enhancing financial accuracy through meticulous audits and robust compliance standards. Skilled in audit reporting and conflict resolution, I successfully streamlined processes, reducing audit completion times by 30%, while fostering strong client relationships and driving operational improvements.

Overview

1
1
Language
20
20
years of professional experience

Work History

Auditor

Pilot Travel Centers LLC
Canada/US
10.2021 - Current
  • Reviewed transaction records for accuracy, completeness, and policy compliance.
  • Reconciled cash, invoices, and settlement reports across daily operational activity.
  • Identified discrepancies and documented findings for corrective follow-up.
  • Verified audit trails in accounting and point-of-sale systems.
  • Analyzed inventory and sales data to support variance investigations.
  • Communicated exceptions to management and assisted with resolution steps.
  • Maintained organized audit files, supporting records, and compliance documentation.
  • Tracked recurring issues and recommended process adjustments to improve control consistency.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Planned and executed follow-up audits at appropriate intervals.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
  • Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
  • Interviewed auditees to gather data needed to conduct audits.
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
  • Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Reduced the risk of fraud by implementing effective internal controls and monitoring systems.
  • Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.
  • Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
  • Improved audit efficiency with implementation of advanced software tools.
  • Led cross-functional teams in comprehensive audits, ensuring thorough coverage across all departments.
  • Strengthened stakeholder confidence with transparent and clear communication of audit findings.
  • Facilitated training sessions for junior auditors, enhancing team proficiency and audit quality.
  • Reduced audit completion times by optimizing audit planning and execution strategies.
  • Conducted detailed risk assessments for identifying and mitigating potential financial discrepancies.
  • Enhanced financial accuracy and compliance with thorough audits of internal financial processes.
  • Collaborated with management to develop actionable strategies for financial performance improvement.
  • Reinforced financial integrity by enforcing strict adherence to regulatory standards and internal policies.
  • Initiated corrective actions to address audit findings, improving internal control systems.
  • Maintained up-to-date knowledge of industry regulations and standards, ensuring audit practices remained compliant.
  • Provided expert recommendations for financial reporting enhancements, leading to improved stakeholder communication.
  • Enhanced effectiveness of internal audit function through strategic planning and goal setting.
  • Conducted forensic audits to thoroughly investigate and address suspected fraud activities.
  • Fostered culture of continuous improvement by regularly updating audit procedures and techniques.
  • Optimized resource allocation during audit projects, maximizing team productivity and effectiveness.
  • Streamlined audit documentation, ensuring accurate and accessible audit trails.
  • Identified significant cost-saving opportunities through meticulous expense analysis.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Trained new employees on accounting principles and company procedures.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Collected and reported monthly expense variances and explanations.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.

Travel Center General Manager

Pilot Travel Centers LLC
Western Canada
08.2011 - 10.2021
  • Directed daily travel center operations, aligning guest service, fuel, food, and retail workflows.
  • Monitored P&L performance, controlling labor, inventory, and operating expenses.
  • Scheduled and coached team members, improving coverage, accountability, and service consistency.
  • Ensured compliance with safety, sanitation, and cash-handling procedures.
  • Resolved guest concerns promptly, supporting positive travel center experiences and repeat business.
  • Coordinated vendor deliveries, stock levels, and merchandise presentation across store areas.
  • Implemented operational standards to streamline throughput at high-volume fuel and convenience areas.
  • Trained supervisors on daily priorities, performance expectations, and team communication.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Optimized employee scheduling for peak periods, effectively balancing staffing needs with budgetary constraints.
  • Implemented innovative marketing strategies to increase brand awareness and drive foot traffic to the travel center.
  • Continuously sought out opportunities for cost reduction without compromising quality or service levels provided within the facility operations.
  • Maintained a strong knowledge of industry trends, incorporating best practices into daily operations and strategic planning efforts.
  • Enhanced customer satisfaction by implementing efficient operational processes and maintaining a clean, welcoming travel center environment.
  • Oversaw daily financial transactions, ensuring accurate accounting records and strict adherence to company policies.
  • Collaborated closely with upper management on strategic planning initiatives aimed at long-term business growth and success.
  • Streamlined communication channels with suppliers and vendors to ensure timely deliveries and optimal product availability.
  • Developed strong relationships with customers, fostering brand loyalty through exceptional service experiences.
  • Partnered with local businesses to create cross-promotional offers, expanding the reach of the travel center''s offerings.
  • Evaluated employee performance regularly to identify areas for improvement or commendation as appropriate given individual circumstances.
  • Analyzed sales data to identify trends and capitalize on business opportunities, ultimately boosting overall revenue.
  • Introduced new products and services based on customer feedback, continually improving upon the existing offerings of the travel center.
  • Monitored competitor activity in order to proactively adjust strategies for continued market leadership in the industry.
  • Fostered a positive, inclusive work environment that supported employee satisfaction and ultimately contributed to low turnover rates.
  • Resolved escalated customer complaints professionally and promptly, minimizing negative impact on overall customer satisfaction rates.
  • Managed a diverse team of employees, providing ongoing training and development opportunities for professional growth.
  • Ensured compliance with all safety regulations and health codes within the facility, maintaining a safe environment for both staff and customers alike.
  • Coordinated special events at the travel center, driving additional revenue streams through targeted marketing efforts.
  • Increased store profitability through effective inventory management and strategic pricing decisions.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

General Manager

7-eleven
Calgary, AB
03.2010 - 05.2011
  • Directed daily store operations, ensuring compliance with company policies and safety standards.
  • Managed labor scheduling, staffing, and performance expectations to support consistent customer service.
  • Monitored inventory, ordering, and product availability to reduce stockouts and excess shrink.
  • Reviewed sales trends and store performance to identify opportunities for operational improvement.
  • Trained and coached team members on cash handling, merchandising, and customer engagement.
  • Maintained accurate cash controls, deposits, and register accountability across shifts.
  • Implemented store cleanliness, organization, and freshness standards to improve shopper experience.
  • Collaborated with district leadership to execute sales initiatives and drive profitable store results.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

General Manager

Easy Home
Alberta/Saskatchewan
05.2006 - 10.2010
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Directed daily store operations, ensuring compliance with company policies and safety standards.
  • Managed labor scheduling, staffing, and performance expectations to support consistent customer service.
  • Monitored inventory, ordering, and product availability to reduce stockouts and excess shrink.
  • Reviewed sales trends and store performance to identify opportunities for operational improvement.
  • Trained and coached team members on cash handling, merchandising, and customer engagement.
  • Maintained accurate cash controls, deposits, and register accountability across shifts.
  • Implemented store cleanliness, organization, and freshness standards to improve shopper experience.
  • Collaborated with district leadership to execute sales initiatives and drive profitable store results.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Accounting - Accounting

Athabasca University
Athabasca

No Degree - Business Administration

Mount Royal University
Calgary

Food Safe -

Save Serve
Edmonton, AB

Skills

Attention to detail

Team collaboration

Audit reporting

Decision-making

Bookkeeping

Clear communication

Compliance standards

Audit planning

Process evaluations

External auditing

Internal auditing

Account reconciliation

Financial reporting

Report creation

Annual reports

Funds oversight

Goal development

Operational and Ad-hoc reporting

Financial risk manager (FRM)

Auditing and attestation

Cash analysis

Audit management

Conflict negotiation and resolution

Non-compliance assessment

Software proficient

Accounting records analysis

Accounting terminology

Bookkeeping and reconciliation

Payroll management

General ledger

Accounts payable

General ledger accounting

Administrative oversight

Relationship building

Analytical research

General accounting

Quality assessment

Workload management

Records review

Audit support

Staff training

Financial controls

Critical thinking and analysis

Employee training

Intuit quickbooks specialist

Microsoft office

Audit plan development

Audit programs and processes

Job costs reports

Record examination

Risk aversion recommendations

Ethical standards

Process improvement

Financial auditing

Project management

Quality assurance

Ethical judgment

Risk assessment

Analytical problem solving

Client relationship management

Critical thinking

Multitasking and organization

Time management

Report generation

Sampling techniques

Data analytics

Internal controls

Debt management

Cost savings options

Profits and losses tracking

Regulatory compliance

Contract compliance

Continuing education

Report writing

Finance

Cost reduction options

Accounting principles

Financial records review

Risk mitigation strategies

Issue resolution

Balance sheets

Root-cause analysis

Financial management

Audit coordination

Industry expertise

Languages

English
Full Professional

Timeline

Auditor

Pilot Travel Centers LLC
10.2021 - Current

Travel Center General Manager

Pilot Travel Centers LLC
08.2011 - 10.2021

General Manager

7-eleven
03.2010 - 05.2011

General Manager

Easy Home
05.2006 - 10.2010

Accounting - Accounting

Athabasca University

No Degree - Business Administration

Mount Royal University

Food Safe -

Save Serve

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