Erika Konkolova

As a Lindner Hotel Director of Sales I am responsible for leading the sales team at a hotel and ensuring that revenue targets are met. My daily tasks include analyzing market trends to explore the customer needs, identifying new business opportunities, developing pricing strategies, coordinating sales activities with other departments, and managing the sales team.

- Developing and implementing sales strategies to grow the hotel's customer base and increase revenue.

-Building and maintaining relationships with potential clients, including corporate clients, event planners, travel agencies, chambers of commerce.

- Analyzing market trends, identifying new markets and opportunities, and creating the plans to capitalize on them.

- Creating and maintaining sales reports to track performance and progress toward goals.

- Attending the local and international conferences and events to network and gather information about the latest trends and strategies.

- Managing the Hyatt hotel's pricing strategy and negotiating contracts with clients to ensure maximum profitability.

Managing and leading the sales team of one of the largest conference hotel with over 14 conference rooms to achieve sales goals and revenue targets. Developing and executing sales and marketing strategies to attract and retain customers. Building and maintaining strong relationships with clients and vendors to enhance business opportunities.

- Establishing sales objectives by forecasting and developing annual sales reporting.

- Coordinating with the marketing team to create effective advertising strategies.

- Managing the sales team and provide them with necessary training and guidance.

- Negotiating contracts with clients and establishing terms of sales or services

- Organizing own networking events inside of the hotel to attract more VIP clientele to build long-term relationships.

Quality manager at Diplomatic service I was in charge of root cause analysis investigations, determining underlying issues in property failures and implementing corrective actions as necessary. (ISO 9001).

- Managing and archiving quality documentation and participating in internal and external quality audits.

- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.

- Creating and executing quotes to implement and develop experience across Oracle system processes, configuration management.

- Competent to work on most phases of applications programming activities, required the instruction and guidance in phases.

- Providing quote analyst services using Oracle Business Intelligence Discoverer middleware supporting Corporate enterprise Training Activity Resource System.

-Training customers to build queries or use all modules of Oracle hardware and software solutions.

- Providing training data analysis project support.

- Managing incoming data workflow management program.

- Improving customer satisfaction by implementing efficient front desk procedures.

- Managing guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.

- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.

- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.