Erika Zelenska
Malacky
Summary
Experienced manager with a demonstrated history of working in Finance and Services industry, with a great focus on Customer experience. Skilled in Coaching, People Management, and People Development along with Finance skills. Strong professional with a Master's degree focused in International Business from University of Economics, Bratislava.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
Finance Manager AWS AR
Amazon Web Services (AWS)
Bratislava
10.2021 - Current
- Managing a team of collection analysts, to ensure the team is operating properly, meeting SLAs, and delivering results, meeting the KPIs;
- establishing the right team structure to respond to customer needs and business goals;
- performing advanced analysis and data gathering, presenting and reporting to the senior management team;
- following and assisting in setting standard policies and procedures, being a key driver in identifying process and business improvements within the department’s business area and then assigning appropriate team resources to implement these changes;
- acting as an escalation point in resolving complex outstanding issues with internal and external business partners;
- developing team members, managing performance, coaching and promoting up to higher levels;
- hiring and running interviews.
Operations Manager
Global Blue Slovakia, s.r.o.
Bratislava
07.2018 - 10.2018
- Manage daily activities of the data processing team
- Assign workload for the data processing team to ensure accurate and timely completion of activities
- Manage data processing jobs such as end-of-day processing, team backups and running various reports and queries
- Review operating procedures for effectiveness and efficiency of data processing operations
- Work with other managers to analyse business needs, determine system developments and process modifications
- Review scanning process and propose process and/or system changes to achieve a more efficient process and minimize lost documents
- Assuring the right resource is in place to handle the workload
- Establish organizational structures
- Set-up KPIs for responsible areas and key activities
- Coach, mentor and develop staff
Manager (former Sales Coverage and Transformation Centre)
IBM ISC, s.r.o.
Bratislava
09.2014 - 07.2016
- Business activities: responsible for Territory Optimization and Maintenance Team, regions: Europe, Japan, Middle East and Africa
- running regular and ad-hoc meetings/calls with region leaders discussing performed activities, issues, upcoming deadlines, process improvements proposals, headcount discussions
- performed ad-hoc seller's territory analyses as required
- reporting – preparation of reports for consolidation/further analysis purpose
- HR activities: hiring staff, running interviews with possible candidates, preparing hiring proposals, exit management, responsible for proper documentation of attendance and non-attendance of employees
- headcount planning, compensation (cascading, backfilling), bonuses and awards vs given budget
- Leading activities: responsible for the daily work flow of up to 20 team members, split of activities, solving escalations and issues; running regular 1to1 meetings with employees, monitoring employee performance, setting expectations on performance, providing regular feedback, suggesting educations, career development, annual evaluation and assessment
- working with newcomers - running sessions during first weeks/months to ensure understanding of the process and smooth fit into the team
- working with team leaders - discussing leading situations, role plays, suggesting educations, delegation of activities
- involved in audits: reviewing the responses to the audit requests, communication with the audit team
- Special Project: involved in transformation of the organization in 2016, in creation of the brand new process (step by step activities), educating current and new employees on the process and role changes, working on new organization chart and developing job descriptions
Team Leader (former Incentives & Commissions Centre)
IBM ISC, s.r.o.
Bratislava
07.2009 - 08.2014
- Ensuring adequate split of headcounts within the team;
- ensuring the communication from team members to team manager and vice-versa;
- ensuring that team members are performing assigned activities according to the scheduled calendar;
- reporting - pulling the data from the system, preparing various reports and analysis/consolidation of team data
- responsible for establishing and leading regular and ad hoc meetings
- working together with the team members on their further development, providing feedback
- helping with problem solving in case of need; helping with escalations
- Special role: Subject Matter Expert in the Incentives HR Reconciliation area
- Special Project: Harmonization of HR Reconciliation process – launching a brand new tool to replace current local processes (investigation, testing, presenting, education)
- Special Project: Consolidation of Key Indicators >> highlighting the most critical areas together with root causes, presenting to the management team and process owners. To improve the KI structure and KI picture >> involving SMEs, Focal Points and Team leaders across the Bratislava centre to come up with possible actions, steps, solutions towards KI improvement (and acting as advisor)
Incentive Analyst (former Incentives & Commissions Centre)
IBM ISC, s.r.o.
Bratislava
09.2006 - 06.2009
- Communication with IBM sellers and sales managers on daily basis
- validation of commission payments (variable part of IBM sales representatives’ salary) generated by the system
- updating the local system with the required information (manual adjustments);
- reporting – pulling the requested data from the database, creation reports and analysis based on the request
- calculation of targets for sales population
- act as Subject Matter Expert in specific area (HR reconciliation)
- support internal & external audits
Accountant
Holcim (Slovakia), a.s.
Rohoznik
12.2004 - 09.2005
- accounting of cash, bank statement, meal tickets, suppliers´ invoices, travel expenses in the SAP/R3 system,; help with preparing of monthly closing for daughter company of Holcim
Accounting Assistant
Holcim (Slovakia), a.s.
Rohoznik
06.2004 - 12.2004
- adjustment of receipts of fuelling purchase with invoicing
Administrative Worker
D.E.A. Consult, s.r.o.
Bratislava
04.2003 - 12.2003
- administrative work - transcription of rough copies by using software WORD, EXCEL, as well as administrative and organization work in the education training’s activities of the company - seminars and courses
Education
Ing. - International Business
University of Economics
Bratislava, Slovakia 09.2001 - 05.2006
Accounting, Business Economics
Economic High School
Bratislava, Slovakia 09.1997 - 06.2001
Skills
KPI management
Compliance understanding
Client relationship building
Excel proficiency
Inspiring team leadership
Team management and mentoring
Performance reviews
Efficient time management
Personal Information
- Date of birth: 06/17/83
- Nationality: Slovak
Languages
English
Fluent
German
Elementary
Timeline
Finance Manager AWS AR
Amazon Web Services (AWS)
10.2021 - Current
Operations Manager
Global Blue Slovakia, s.r.o.
07.2018 - 10.2018
Manager (former Sales Coverage and Transformation Centre)
IBM ISC, s.r.o.
09.2014 - 07.2016
Team Leader (former Incentives & Commissions Centre)
IBM ISC, s.r.o.
07.2009 - 08.2014
Incentive Analyst (former Incentives & Commissions Centre)
IBM ISC, s.r.o.
09.2006 - 06.2009
Accountant
Holcim (Slovakia), a.s.
12.2004 - 09.2005
Accounting Assistant
Holcim (Slovakia), a.s.
06.2004 - 12.2004
Administrative Worker
D.E.A. Consult, s.r.o.
04.2003 - 12.2003
Ing. - International Business
University of Economics
09.2001 - 05.2006
Accounting, Business Economics
Economic High School
09.1997 - 06.2001