Summary
Overview
Work History
Education
Skills
Accomplishments
Employee of the year
Languages
Timeline
Generic

Feysal Heybe

Regina,Saskatchewan

Summary

Dynamic professional with a strong background in customer service and cash handling at Halal Grocery Store. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in POS operations and maintaining accurate financial records, consistently fostering loyalty and repeat business through exceptional service and attention to detail.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Committed and hardworking Individual with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

8
8
years of professional experience

Work History

Cashier

Halal Grocery Store
01.2023 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Translator and Interpreter

Hagardheer Learning Center
01.2020 - 01.2022
  • Translated documents from somali to english/swahili.
  • Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
  • Provided verbal summaries of non-English documents for immediate use.
  • Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
  • Adapted quickly to emerging trends and technologies in the translation industry, ensuring continued relevance and expertise.
  • Assisted legal teams in navigating complex cases involving non-English speakers, providing accurate translation of testimonies and evidence materials.
  • Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
  • Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.

Taxi Driver

Kenyan Transportation
01.2017 - 01.2020
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Arrived on time to customer appointments.
  • Increased customer loyalty with excellent communication skills and a professional demeanor.
  • Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
  • Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
  • Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Developed strong relationships with repeat clientele through consistent quality service.
  • Adhered to all state regulations regarding licensing, insurance, and maintenance requirements for taxi drivers.
  • Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
  • Handled challenging situations calmly, resolving disputes professionally and effectively.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
  • Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Demonstrated adaptability to changing circumstances such as weather conditions or unexpected route changes due to construction work.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Utilized downtime between fares productively by reviewing maps or researching potential shortcuts in order to improve overall route knowledge.

Education

Language Interpretation And Translation

H.G High School
Kenya
09-2019

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Issue resolution
  • Merchandise restocking
  • POS system operations
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed manager training program.
  • Resolved product issue through consumer testing.

Employee of the year

I was a cashier for about 2year at halal grocery store and received employee of the year during my first year of employment.

Languages

English
Full Professional
somali
Native or Bilingual
Swahili
Professional Working

Timeline

Cashier

Halal Grocery Store
01.2023 - 12.2024

Translator and Interpreter

Hagardheer Learning Center
01.2020 - 01.2022

Taxi Driver

Kenyan Transportation
01.2017 - 01.2020

Language Interpretation And Translation

H.G High School

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Feysal Heybe