Fouad Aazmi

Customer Service Specialist :

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times
• Dealt with problematic orders (some complaints required to communicate with different French state agencies) which helped customers solve their issues.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Implemented effective troubleshooting techniques for faster problem resolution and improved team effectiveness.
• Conducted regular training sessions for new team members, promoting best practices in customer support operations.
• Contributed to product manuals and help sections, making it easier for customers to find solutions independently.
• Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
• Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
• Improved company's automatic emails and content on the website.

Marketing :

• Participated in the development of the website to be user friendly.
• Assisted in creating written, video, and image content for marketing channels.
• Researched competitor trends and interpreted findings to report conclusions to supervisors.
• Managed updates to company website, ensuring information was current and appealing to visitors.
• Analyzed competitor activities, providing insights that helped in fine-tuning marketing approaches.

Sourcing Specialist :

• Negotiated favorable contract terms with suppliers, securing advantageous pricing and payment structures for the organization.
• Researched new vendors and partners to obtain most cost-effective pricing for products.
• Managed database of vendor details and pricing information to maintain organization.

Business Development Specialist:

• Reached out to potential customers via telephone and email.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Contributed in launching new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
• Engaged with customers to build business relationships.

Affiliate Manager :

• Maintained strong relationships with affiliates through ongoing communication and support, fostering loyalty and long-term partnerships.
• Developed successful partnerships with key affiliates, resulting in increased brand exposure and sales.
• Continuously evaluated the performance of affiliate partners, providing constructive feedback and opportunities for improvement to foster a culture of growth and success.
• Negotiated competitive commission structures with affiliates, maintaining profitability while incentivizing top performers.
• Conducted comprehensive market research to identify potential new affiliate partners in target industries.

Customer Service Specialist :

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times
• Dealt with problematic orders (some complaints required to communicate with different French state agencies) which helped customers solve their issues.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Implemented effective troubleshooting techniques for faster problem resolution and improved team effectiveness.
• Conducted regular training sessions for new team members, promoting best practices in customer support operations.
• Contributed to product manuals and help sections, making it easier for customers to find solutions independently.
• Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
• Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions.
• Improved company's automatic emails and content on the website.

Marketing :

• Participated in the development of the website to be user friendly.
• Assisted in creating written, video, and image content for marketing channels.
• Researched competitor trends and interpreted findings to report conclusions to supervisors.
• Managed updates to company website, ensuring information was current and appealing to visitors.
• Analyzed competitor activities, providing insights that helped in fine-tuning marketing approaches.

Sourcing Specialist :

• Negotiated favorable contract terms with suppliers, securing advantageous pricing and payment structures for the organization.
• Researched new vendors and partners to obtain most cost-effective pricing for products.
• Managed database of vendor details and pricing information to maintain organization.

Business Development Specialist:

• Reached out to potential customers via telephone and email.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Contributed in launching new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
• Engaged with customers to build business relationships.

Affiliate Manager :

• Maintained strong relationships with affiliates through ongoing communication and support, fostering loyalty and long-term partnerships.
• Developed successful partnerships with key affiliates, resulting in increased brand exposure and sales.
• Continuously evaluated the performance of affiliate partners, providing constructive feedback and opportunities for improvement to foster a culture of growth and success.
• Negotiated competitive commission structures with affiliates, maintaining profitability while incentivizing top performers.
• Conducted comprehensive market research to identify potential new affiliate partners in target industries.

• Night care of teenagers.
• Communicated with state institutions.
• Receptionist's duties.

• Answered calls and responded to emails.
• Provided advice, information, and assistance to callers.
• Managed and resolved customers complaints.