Gayanjali Aluvihare
Moose Jaw
Summary
Dedicated and empathetic professional with a strong background in client services, intercultural communication, and community outreach. Seeking a Settlement Advisor position at the Moose Jaw Multicultural Council to support newcomers in their integration journey and contribute to a welcoming, inclusive community.
Overview
10
10
years of professional experience
Work History
Procurement and Food Service Officer
Jackal Investment Ltd
11.2023 - Current
- Developed creative menu items with seasonal ingredients, resulting in positive feedback from customers and increased sales.
- Assessed regular feedback from customers to identify areas for improvement, implementing changes that led to an increase in repeat business.
- Established strong relationships with local suppliers to ensure reliable access to fresh ingredients necessary for daily menu offerings.
- Evaluated vendor relationships to secure high-quality ingredients at competitive prices, positively impacting profit margins.
Customer Service Representative
Moose Jaw CO OP
04.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Rehabilitation Support Worker
Thunder Creek Rehabilitation Association
03.2023 - 08.2023
- Communicated effectively with patients, families, and other healthcare professionals to provide comprehensive patient care and education.
- Contributed to interdisciplinary team meetings discussing changes in condition or treatment plan adjustments for better results.
- Promoted a positive atmosphere within rehabilitation settings, inspiring hope and motivation among recovering individuals.
- Supported occupational therapists in the administration of treatments, increasing the efficiency of therapy sessions.
Managing Director
GCC Pvt Ltd
01.2018 - 12.2022
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
Relationship Executive
John Keels Holding PLC
02.2015 - 01.2016
- Conducted field visits and met corporate customers for business development.
- Supported sales initiatives by creating compelling presentations showcasing company''s products and services for prospective clients.
- Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
Education
Post-Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
Moose Jaw, SK01-2024
MBA - Business Administration
Wrexham Glyndwr University
London UK01-2021
MBA - International Business
Nelson Marlborough Institute
Auckland New Zealand01-2017
Bachelor of Science - Accounting And Finance
University of Colombo
Colombo Sri Lanka01-2016
High School Diploma -
Sirimavo Bandaranaike Vidyalaya
Colombo Sri Lanka01-2012
Skills
- Strategic thinking
- Negotiation expertise
- Cultural sensitivity
- Influencing others
- Assertiveness
Languages
English
Full Professional
Timeline
Procurement and Food Service Officer
Jackal Investment Ltd
11.2023 - Current
Customer Service Representative
Moose Jaw CO OP
04.2023 - 12.2023
Rehabilitation Support Worker
Thunder Creek Rehabilitation Association
03.2023 - 08.2023
Managing Director
GCC Pvt Ltd
01.2018 - 12.2022
Relationship Executive
John Keels Holding PLC
02.2015 - 01.2016
Post-Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
MBA - Business Administration
Wrexham Glyndwr University
MBA - International Business
Nelson Marlborough Institute
Bachelor of Science - Accounting And Finance
University of Colombo
High School Diploma -
Sirimavo Bandaranaike Vidyalaya
Similar Profiles
Dominic BirdDominic Bird
Senior Accountant at Jackal Financial Pty LtdSenior Accountant at Jackal Financial Pty Ltd
Ntirhisano Agreement ChaukeNtirhisano Agreement Chauke
Locum Dentist at Jackal Creek DentalLocum Dentist at Jackal Creek Dental
Avishkar BaijuAvishkar Baiju
Personal Trainer at Jackal Creek GymPersonal Trainer at Jackal Creek Gym
Ostyn DowneyOstyn Downey
Cannabis Budtender at Rise CannabisCannabis Budtender at Rise Cannabis
Jaxson FroehlichJaxson Froehlich
Lifeguard /Swim Instructor at City Of Moose JawLifeguard /Swim Instructor at City Of Moose Jaw