Goran Balšić
Bratislava,Slovakia
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Android systems. Proven skill in resolving problems quickly on first call.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
reMarkable
09.2023 - 02.2025
- Provided remote technical assistance to customers, troubleshooting hardware and software issues
- Assisted users with device setup, updates, and performance optimization
- Collaborated with engineering teams to escalate complex issues and improve troubleshooting guides
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved 80 technical support inquiries per day.
- Created user accounts and assigned permissions.
Technical Support Agent
Wolt
01.2021 - 09.2023
- Handled technical inquiries and resolved software-related problems for customers
- Ensured smooth operation of applications and addressed performance issues
- Maintained a high level of customer satisfaction by providing efficient and clear solutions
- Fielded average of 150 inbound phone calls and messages to deliver support and remotely resolve service issues.
Medical Support Representative
Medigroup
01.2020 - 01.2021
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
High School Diploma -
Mašinsko-elektrotehnička Škola GOŠA
Belgrade07-2016
Skills
- Hardware and software troubleshooting
- Android system modification & customization
- Networking basics & system administration
- Customer support & remote troubleshooting
- PC building & repair
- Cybersecurity awareness
- OS installation & configuration (Windows, Linux, Android)
- Remote desktop services and support
- Hardware upgrades
- Debugging
- Application installations
- Disaster recovery
Additional Information
Passionate about emerging technology and IT innovations., Enthusiast in ethical hacking and Android phone modifications.
Languages
English
Slovak
Serbian
Software
Audio Editing
Video Editing
Troubleshooting & Debuging
Windows
Android/Linux
Interests
Guitar, music, recording and composing songs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Endorsements in software development and mobile applications.
- Resolved product issue through consumer testing.
Timeline
Technical Support Specialist
reMarkable
09.2023 - 02.2025
Technical Support Agent
Wolt
01.2021 - 09.2023
Medical Support Representative
Medigroup
01.2020 - 01.2021
High School Diploma -
Mašinsko-elektrotehnička Škola GOŠA
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