Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GURJIT KAUR

Saskatoon

Summary

Dedicated and vigilant security professional with a strong background in monitoring premises, enforcing safety protocols, and responding to emergencies. Seeking to leverage my expertise in surveillance, incident management, and access control to contribute to maintaining a secure and safe environment for employees, visitors, and assets.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Dairy Queen
Brampton, ON
08.2021 - 02.2022
  • Technical Support: Act as the primary point of contact for customers seeking technical support, providing expert advice on troubleshooting, repairs, and maintenance of equipment
  • Customer Communication: Respond promptly to customer inquiries via phone, email, and in-person, ensuring effective communication and timely resolution of issues to enhance customer satisfaction
  • Remote Assistance: Provide step-by-step guidance to customers, troubleshooting equipment failures, and assisting with basic repairs and maintenance remotely when feasible

Security Guard

Security Guard First Service
Toronto, ON
11.2021 - 08.2022
  • Monitored access points by verifying the identification and credentials of visitors, drivers, and employees, ensuring only authorized individuals gained entry
  • Monitoring and Surveillance: Continuously monitor security cameras and premises to detect any suspicious activities, intruders, or security breaches
  • Respond promptly to any signs of theft or vandalism
  • Patrols and Security: Conduct regular foot or vehicle patrols of the truck yard to ensure all areas are secure, including gates, warehouses, and parking areas
  • Compliance and Protocols: Ensure that all visitors, employees, and drivers adhere to safety protocols and yard policies, such as speed limits, parking regulations, and safety equipment usage
  • Traffic Management: Manage the flow of trucks and vehicles in and out of the yard, ensuring drivers park correctly and maintain safe distances between vehicles
  • Emergency Response: Act swiftly to address any security-related incidents, including unauthorized access, accidents, or safety hazards
  • Assist in emergencies such as fire or medical situations
  • Incident Documentation: Record incidents, accidents, or security breaches in daily logs and prepare detailed reports for management
  • Document unusual activities or accidents that occur during shifts
  • Alarm System Monitoring: Monitor alarm systems and respond to alerts, adhering to proper escalation procedures in the event of an emergency
  • Escort Services: Provide escort services for personnel who require access to restricted areas or handle valuable cargo
  • Vehicle Inspection: Assist in inspecting vehicles entering or leaving the yard, ensuring compliance with security protocols and safety regulations
  • Security Measures Maintenance: Verify that lighting, fences, gates, and other security measures are functioning effectively to maintain a secure environment

Concierge Supervisor

Defender Security
09.2022 - 12.2023
  • Oversaw daily maintenance and repairs, including plumbing, electrical, HVAC systems, and landscaping
  • Conducted regular safety inspections to ensure compliance with safety standards
  • Coordinated and managed external vendors, such as cleaning services and landscapers
  • Supervised a team of staff, including maintenance workers, security personnel, and housekeepers
  • Developed and implemented staff schedules, delegated tasks, and ensured staff received adequate training and performed their duties effectively
  • Evaluated staff performance and provided constructive feedback for improvement
  • Addressed and resolved resident complaints and concerns promptly and professionally
  • Ensured residents adhered to community rules and regulations
  • Served as the primary liaison between residents and property management
  • Assisted in managing the property's budget and controlling expenditures for maintenance, repairs, and services
  • Managed inventory and ensured the availability of necessary supplies and equipment
  • Responded to emergencies (e.g., fires, floods) and coordinated safety protocols
  • Implemented and enforced emergency response procedures
  • Maintained comprehensive records of maintenance tasks, incidents, and resident concerns
  • Prepared and submitted regular reports on on-site activities, maintenance, and any emerging issues

Education

Advanced Diploma -

Sheridan College Institute of Technology And Advanced Learning
Mississauga, ON
09.2020

Supply Chain Management Certificate -

Canadore College of Applied Arts And Technology
Toronto, ON
04.2022

Project Management Certificate -

St Lawerence College
Scarborough.ON
04.2023

Skills

  • Surveillance and Monitoring
  • Emergency Response
  • Incident Reporting
  • Customer Service
  • Verbal and written communication
  • Hazardous materials handling
  • Documentation and reporting
  • Emergency response training
  • Crisis management
  • Security information and event management

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Concierge Supervisor

Defender Security
09.2022 - 12.2023

Security Guard

Security Guard First Service
11.2021 - 08.2022

Customer Service Representative

Dairy Queen
08.2021 - 02.2022

Advanced Diploma -

Sheridan College Institute of Technology And Advanced Learning

Supply Chain Management Certificate -

Canadore College of Applied Arts And Technology

Project Management Certificate -

St Lawerence College

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GURJIT KAUR