Gurwinder Kaur
Saskatoon,SK
Summary
Developed skills in customer-centric environment, focusing on communication, problem-solving, and team management. Excel at understanding and addressing customer needs while fostering positive atmosphere. Seeking to transition into new field where these transferrable skills can drive success.
Overview
4
4
years of professional experience
Work History
Customer Experience Supervisor
Walmart Canada Ltd.
Saskatoon, SK
10.2020 - 09.2024
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- Boosted overall productivity within the department through effective delegation of tasks based on individual strengths and skill sets among team members.
- Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
Guest Service Agent
Best Western Hotel
Saskatoon, SK
02.2022 - 10.2023
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Education
Diploma - Medical Administration & Clinical Assistant
Saskatoon Business College
Saskatoon, SK07-2025
Post-Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
Saskatoon, SK09-2020
Post-Graduate Certificate - Business Management
Saskatchewan Polytechnic
Moose Jaw12-2019
Skills
- Computer proficiency
- Delegation and supervision
- Leadership development
- Handling complaints
- Adaptable to changing demands
- Interpersonal skills
- Conflict resolution
- Time management abilities
Languages
English
Full Professional
Timeline
Guest Service Agent
Best Western Hotel
02.2022 - 10.2023
Customer Experience Supervisor
Walmart Canada Ltd.
10.2020 - 09.2024
Diploma - Medical Administration & Clinical Assistant
Saskatoon Business College
Post-Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
Post-Graduate Certificate - Business Management
Saskatchewan Polytechnic