Gurwinder Kaur
Saskatoon,SK
Summary
Developed skills in customer-centric environment, focusing on communication, problem-solving, and team management. Excel at understanding and addressing customer needs while fostering positive atmosphere. Seeking to transition into new field where these transferrable skills can drive success.
Overview
4
4
years of professional experience
Work History
Customer Experience Supervisor
Walmart Canada Ltd.
10.2020 - 09.2024
- Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- Boosted overall productivity within the department through effective delegation of tasks based on individual strengths and skill sets among team members.
- Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
Guest Service Agent
Best Western Hotel
02.2022 - 10.2023
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Education
Diploma - Medical Administration & Clinical Assistant
Saskatoon Business College
Saskatoon, SK07-2025
Post-Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
Saskatoon, SK09-2020
Post-Graduate Certificate - Business Management
Saskatchewan Polytechnic
Moose Jaw12-2019
Skills
- Computer proficiency
- Delegation and supervision
- Leadership development
- Handling complaints
- Adaptable to changing demands
- Interpersonal skills
- Conflict resolution
- Time management abilities
Languages
English
Full Professional
Timeline
Guest Service Agent
Best Western Hotel
02.2022 - 10.2023
Customer Experience Supervisor
Walmart Canada Ltd.
10.2020 - 09.2024
Diploma - Medical Administration & Clinical Assistant
Saskatoon Business College
Post-Graduate Certificate - Supply Chain Management
Saskatchewan Polytechnic
Post-Graduate Certificate - Business Management
Saskatchewan Polytechnic
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