Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

HARLEEN HUNDAL

Saskatoon

Summary

Experienced barista with exceptional interpersonal communication skills and a knack for organization. Proficient in overseeing front-of-house operations to guarantee smooth guest interactions. Skilled in utilizing effective communication and organizational abilities to effectively lead teams. Demonstrated success in cultivating a positive work environment and efficiently resolving conflicts, all while maintaining a positive attitude and strong work ethic.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front of House Manager & Barista

Living Sky Café Ltd.
05.2023 - Current
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Managed Payroll, cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Barista

JJ Bean Coffee Roasters
05.2022 - 05.2023
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipments.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Elevated customer loyalty by listening and recommending products using strong communication abilities.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Set and achieved goals for professional development and advancement.
  • Developed and demonstrated skillful and creative latte art to engage customers.

Food Counter Attendant

Tim Hortons (Nova Grove Ltd.)
10.2021 - 04.2022
  • Managed multiple tasks in high-volume environment.
  • Cleaned and maintained dining area and condiment stations.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Processed customer orders and accurately entered into order system.

Loader, Sorter

UPS
10.2020 - 10.2021
  • Assessed and sorted items into containers or designated areas according to classification, size and condition.
  • Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
  • Have the experience of making reports if anyone gets injured while working and provide necessary first aid.
  • Assisted sorters with lifting and moving heavy and bulky items.

Cook

A&W
10.2019 - 01.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.

Sales Associate

GEOX
07.2019 - 12.2019
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Achieved perfect attendance and on-time record.
  • Processed product returns and assisted customers with other selections.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

GENERAL - Arts And Sciences

ST. LAWRENCE COLLEGE
09.2021

High School - Medical Sciences

GURU AMARDAS PUBLIC SCHOOL
06.2018

Skills

  • Accountable, adaptable, and organized
  • Time management
  • Keen and quick learner
  • Food Preparation and Safety
  • Excellent Memory
  • Multilingual
  • Staff management
  • Training and mentoring

Languages

English
Punjabi
Hindi

Certification

Serve it Right

Timeline

Front of House Manager & Barista

Living Sky Café Ltd.
05.2023 - Current

Barista

JJ Bean Coffee Roasters
05.2022 - 05.2023

Food Counter Attendant

Tim Hortons (Nova Grove Ltd.)
10.2021 - 04.2022

Loader, Sorter

UPS
10.2020 - 10.2021

Cook

A&W
10.2019 - 01.2020

Sales Associate

GEOX
07.2019 - 12.2019

High School - Medical Sciences

GURU AMARDAS PUBLIC SCHOOL

GENERAL - Arts And Sciences

ST. LAWRENCE COLLEGE
HARLEEN HUNDAL