HARLEEN HUNDAL
Saskatoon
Summary
Experienced barista with exceptional interpersonal communication skills and a knack for organization. Proficient in overseeing front-of-house operations to guarantee smooth guest interactions. Skilled in utilizing effective communication and organizational abilities to effectively lead teams. Demonstrated success in cultivating a positive work environment and efficiently resolving conflicts, all while maintaining a positive attitude and strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Manager & Barista
Living Sky Café Ltd.
05.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed Payroll, cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
JJ Bean Coffee Roasters
05.2022 - 05.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Elevated customer loyalty by listening and recommending products using strong communication abilities.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Set and achieved goals for professional development and advancement.
- Developed and demonstrated skillful and creative latte art to engage customers.
Food Counter Attendant
Tim Hortons (Nova Grove Ltd.)
10.2021 - 04.2022
- Managed multiple tasks in high-volume environment.
- Cleaned and maintained dining area and condiment stations.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Processed customer orders and accurately entered into order system.
Loader, Sorter
UPS
10.2020 - 10.2021
- Assessed and sorted items into containers or designated areas according to classification, size and condition.
- Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
- Have the experience of making reports if anyone gets injured while working and provide necessary first aid.
- Assisted sorters with lifting and moving heavy and bulky items.
Cook
A&W
10.2019 - 01.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Communicated closely with servers to fully understand special orders for customers.
Sales Associate
GEOX
07.2019 - 12.2019
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved perfect attendance and on-time record.
- Processed product returns and assisted customers with other selections.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
GENERAL - Arts And Sciences
ST. LAWRENCE COLLEGE
09.2021
High School - Medical Sciences
GURU AMARDAS PUBLIC SCHOOL
06.2018
Skills
- Accountable, adaptable, and organized
- Time management
- Keen and quick learner
- Food Preparation and Safety
- Excellent Memory
- Multilingual
- Staff management
- Training and mentoring
Languages
English
Punjabi
Hindi
Certification
Serve it Right
Timeline
Front of House Manager & Barista
Living Sky Café Ltd.
05.2023 - Current
Barista
JJ Bean Coffee Roasters
05.2022 - 05.2023
Food Counter Attendant
Tim Hortons (Nova Grove Ltd.)
10.2021 - 04.2022
Loader, Sorter
UPS
10.2020 - 10.2021
Cook
A&W
10.2019 - 01.2020
Sales Associate
GEOX
07.2019 - 12.2019
High School - Medical Sciences
GURU AMARDAS PUBLIC SCHOOL
GENERAL - Arts And Sciences
ST. LAWRENCE COLLEGE
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