Hayna Hayna
Saskatoon
Summary
Dynamic leader with proven success at H67 Donair and Pizza Palace, enhancing operational efficiency and team performance. Excelled in employee engagement and marketing, driving sales initiatives with impactful strategies. Skilled in problem-solving and adaptability, consistently achieving goals through effective team collaboration and leadership.
Developed skills in fast-paced hospitality environment, including team leadership and customer service excellence. Possesses strong foundation in managing daily operations and resolving conflicts effectively. Looking to transition to new field where these skills can contribute to success and growth.
Frontline management professional with proven track record in leading teams and driving operational success. Expertise in staff supervision, customer service, and conflict resolution. Strong focus on collaboration, adaptability, and achieving high standards. Known for consistent reliability and effective communication skills.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Manager
H67 Donair and Pizzza Palace
04.2021 - 08.2023
- Coordinated with upper management on store-wide sales initiatives and promotions for maximum impact.
- Adapted quickly to changing business needs by modifying staffing levels or adjusting operational protocols as necessary.
- Conducted regular performance evaluations for continuous staff development and improvement.
- Developed staff schedules to ensure adequate coverage during peak hours.
Education
High School -
Mount Royal College
Saskatoon, SKDiploma - Pharmacy Assistant
Cdi College
Alberta Skills
- Employee engagement
- Marketing
- Customer service
- Problem-solving skills
- Time management
- Goals and performance
- Team building
- Staff management
- Team supervision
- Complaint resolution
- Performance improvement
- Problem-solving
- Teamwork and leadership
- Attention to detail
- Problem-solving abilities
- Multitasking ability
- Front desk operations
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Work Planning and Prioritization
Languages
Urdu
English
Certification
- WHMIS Certificate
- First Aid and CPR/AED Level C
- Enriched Academy certificate
Timeline
Front Manager
H67 Donair and Pizzza Palace
04.2021 - 08.2023
High School -
Mount Royal College
Diploma - Pharmacy Assistant
Cdi College
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