Heather Markewich
Regina
Summary
Dynamic and results-oriented professional with proven expertise in customer service and sales, honed at Chinook Golf Course and Saskatchewan Liquor and Gaming Authority. Excelled in enhancing customer satisfaction and increasing sales through effective communication and merchandise display skills. Demonstrates exceptional patience, empathy, and a goal-oriented mindset, significantly improving client retention and workplace efficiency.
Overview
10
10
years of professional experience
Work History
Pro Shop Clerk
Chinook Golf Course
04.2023 - 09.2024
- Managed tee-time reservations efficiently, optimizing course usage while minimizing wait times for players.
- Resolved customer inquiries or issues promptly, maintaining a high level of satisfaction among clientele.
- Enhanced customer satisfaction by providing friendly and knowledgeable assistance in selecting golf equipment and apparel.
- Contributed to an efficient workplace environment by effectively managing multiple tasks and prioritizing responsibilities as needed.
- Increased sales by effectively promoting Pro Shop merchandise and special offers to customers.
Customer Service Representative
Saskatchewan Liquor and Gaming Authority
06.2014 - 03.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelors Degree in Adapted Physical Activity -
University of Regina
Regina, SK04-1990
Skills
- Patience and empathy
- Reliability and punctuality
- Leadership qualities
- Goal-oriented mindset
- Merchandise display
Languages
English
Timeline
Pro Shop Clerk
Chinook Golf Course
04.2023 - 09.2024
Customer Service Representative
Saskatchewan Liquor and Gaming Authority
06.2014 - 03.2023
Bachelors Degree in Adapted Physical Activity -
University of Regina
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