HILLARY SOITA
Saskatoon
Summary
Experienced Senior Technology Leader with over seven years of expertise in IT Infrastructure Management, Project Management, Customer Success, Cloud Solutions, and Security Implementation. Skilled in designing, deploying, and managing scalable, secure IT environments across both cloud and on-premises systems. Adept at aligning infrastructure strategies with business goals to drive operational efficiency, ensure system reliability, and enhance performance. Known for innovative problem-solving, strategic thinking, and fostering collaborative team cultures. Motivated to apply my expertise to support digital transformation and contribute to the growth of a forward-thinking, technology-driven organization.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Infrastructure Applications Analyst
University of Saskatchewan {Canadian Light Source}
03.2024 - Current
- Resolved escalated for infrastructure and software applications issues efficiently and ensured service quality met organizational standards.
- Designed, configured, and maintained hybrid IT environments with a focus on Microsoft Azure and Active Directory.
- Partnered with senior executives to define and prioritize requirements for resources and services.
- Oversaw the lifecycle of end-user hardware and productivity tools, aligning with business objectives across development, deployment, and support phases.
- Automated key IT processes using PowerShell and Python scripting.
- Collaborated on infrastructure projects, including server migrations, systems security and systems upgrades.
- Led change management for updates and deployments, user training, enhancing user satisfaction and tool efficiency.
- Directed cloud initiatives, including Microsoft 365 road mapping, prioritization, and deployment.
Information Technology Analyst
Radius Credit Union
11.2023 - 06.2024
- Managed IT infrastructure, including server upgrades and cloud-to-on-premises integrations.
- Enhanced user training on IT applications, fostering effective adoption of tools like Microsoft Office 365.
- Liaised with vendors and third-party providers to manage contracts, ensure compliance, and oversee timely delivery of solutions.
- Monitored and evaluated system performance, implementing improvements to maintain scalability, security, and compliance with industry standards.
- Delivered training sessions and technical support to staff, enhancing their proficiency in system use and processes.
Systems & Security Analyst
Cornerstone Credit Union
05.2022 - 11.2023
- Analyzed, designed, and implemented IT systems and processes to support credit union operations, ensuring alignment with organizational goals.
- Collaborated with business units to identify system requirements, optimize workflows, and deliver effective technical solutions.
- Managed systems upgrades, integrations, and maintenance to enhance platform reliability and performance.
- Conducted in-depth testing and troubleshooting of software and hardware issues, ensuring seamless user experience and minimal downtime.
- Developed detailed documentation, including system specifications, user manuals, and training materials for end-users and staff.
- Conducted regular security assessments, including penetration testing and vulnerability scanning, to safeguard systems.
Global Service Desk Team Lead
Bolt EU
12.2020 - 03.2022
- Led a global team providing technical support to over 500 users, achieving SLA compliance.
- Standardized IT service desk processes, driving efficiency and reducing resolution times.
- Monitored team performance and service levels, implementing improvements to meet goals and SLAs.
- Led change management for updates and deployments, enhancing user satisfaction and tool efficiency.
- Directed cloud initiatives, including Microsoft 365 road mapping, prioritization, and deployment.
Specialist, Enterprise ICT Customer Support
Safaricom Public Limited Company
01.2017 - 12.2020
- Provided first and second-line technical support to over 100 enterprise clients, ensuring timely issue resolution and meeting service-level agreements (SLAs).
- Successfully managed cloud infrastructure services, including deployments, migrations, and performance optimizations, reducing downtime by 20%.
- Introduced process improvements that streamlined support operations, increasing efficiency and reducing resolution times by 25%.
- Provided training and mentorship to junior support staff, enhancing their technical skills and improving overall team performance.
- Coordinated with cross-functional teams to deliver tailored ICT solutions for enterprise customers, resulting in improved client retention.
- Utilized ITSM tools and monitoring systems to proactively address potential issues, minimizing disruptions to client services.
- Developed and maintained technical documentation and knowledge bases, reducing troubleshooting time for support staff by 30%.
Education
MSc Computer Science - Cyber Security
University of Sunderland
10.2025
Postgraduate - Technology Management
Saskatchewan Polytechnic
01.2022
Bachelor’s - Business Information Technology
Strathmore University
01.2016
Skills
- Cloud Platforms: Microsoft Azure, SAP, AWS, Oracle Cloud, IBM, Microsoft Dynamics
- Operating Systems: Windows, Linux, UNIX, macOS
- Networking: CCNA-level proficiency, network configuration, high availability clusters
- Familiarity with IT service management platforms
- Programming & Scripting: Python, PowerShell, Bash, PHP, Github, Terraform - IAC
- Database & Reporting: MySQL, Oracle, MongoDB, Power BI
Certification
- Azure Databricks Platform Architect
- Project Management Certified - Six Sigma Global Institute
- Cyber Security Within IT & ICS Domains - CISA
- AWS Solution Architect Training
- Certified Product Owner Scrum Professional (CPOSP) - Six Sigma Global Institute
- Microsoft 365 Endpoint Administrator
- Microsoft Certified Azure Fundamentals
- Certified Agile Professional (SSGI-CAP) - Six Sigma Global Institute
- Information Technology Infrastructure Library (ITIL)
- Certified Cybersecurity ISC2
Languages
English
Full Professional
Timeline
Senior Infrastructure Applications Analyst
University of Saskatchewan {Canadian Light Source}
03.2024 - Current
Information Technology Analyst
Radius Credit Union
11.2023 - 06.2024
Systems & Security Analyst
Cornerstone Credit Union
05.2022 - 11.2023
Global Service Desk Team Lead
Bolt EU
12.2020 - 03.2022
Specialist, Enterprise ICT Customer Support
Safaricom Public Limited Company
01.2017 - 12.2020
Postgraduate - Technology Management
Saskatchewan Polytechnic
Bachelor’s - Business Information Technology
Strathmore University
MSc Computer Science - Cyber Security
University of Sunderland