Summary
Overview
Work History
Education
Addresses
Personal Information
Timeline
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Hiro Richter

Hiro Richter

Cabin Crew

Summary

Profile:

I consider myself to be a bright and enthusiastic person who is not afraid of hard work. I believe I have a confident attitude and great work ethic. I am an excellent communicator being friendly, approachable, and polite. Throughout my life, I have been a fast learner and approach life with positivity. I try my best all the time and pride myself on working well independently as well as a team player. During my experience working so far, I have found I am easily able to build a good rapport with my customers and colleagues in addition to remaining calm and collected during any difficult situation.

Overview

9
9
years of professional experience

Work History

Cabin Crew Member

Maleth Aero
11.2023 - Current
  • Same duties as Norwegian Long Haul.

Senior Cabin Crew Member

Contract via F2R Ltd., Malta
03.2022 - 01.2023
  • Accountability for ensuring the highest levels of performance of the entire crew on a given day- particularly in Safety, Customer Service, Punctuality in line with regulatory and company standards, policies and procedures
  • Ensuring that all crew adhere to Standard Operating Procedures whilst on board
  • Motivating and leading the cabin crew team and providing accurate and timely feedback to crew, both written and verbal, regarding safety, punctuality, inflight service, retail and crew performance
  • Ensuring all crew adhere to uniform standards and guidelines
  • Ensuring that all crew act in a professional and responsible manner while on duty and over nights away from base
  • Specific duties and responsibilities as outlined in the operations manual
  • Successfully managing a team of cabin crew on board the aircraft to consistently deliver excellent customer service
  • Leading all company change initiatives, proactively identifying and drive change amongst crew

Assistant Front Office Manager/ Guest Relations Manager

Hotel Lomnica
08.2021 - 03.2022
  • Rebuilding team post pandemic at one of the top 10% best hotels in the world
  • Creating Standards, manuals, procedures and new systems of how to do tasks most efficiently and cost effective
  • Coordinating and applying training plans for new starters
  • Taking on front management duties, such as taking care of the accounts of VIP guests who are mainly politicians, large corporations and celebrities
  • Communication with suppliers and always keeping good relations with
  • Cost control and cost management - payroll control
  • Always providing excellent customer service to all guests according to rules, regulations and standards procedures of the company
  • As guest relations manager - closing deals with suppliers and negotiating best cost-effective deals for the right quality and then delegating other tasks to Guest coordinator or front office supervisor
  • Taking duties at Reservations department, where taking reservations and managing accounts of VIP guests
  • Managing and directing front office, guest relations and reservations teams with assistance of front office manager, cluster manager and the CEO, GM or the CEO Zar invest when required and when FOM not available, then taking on her duties too.

Cabin Crew

Norwegian Long Haul
02.2016 - 07.2021
  • To perform safety and security checks
  • To ensure airline comply with flight safety regulations at all times
  • To ensure airline comply with Health and safety on board
  • To serve meal to guest on board and also BOB service
  • To report any irregularities such as catering or unruly customers
  • To provide a welcome, excellent customer service on board and assisting guests as required
  • Communicating with my colleagues and assist them if they need help

Norwegian Air UK Head Office (ground based temporary)

London UK
12.2018 - 04.2019
  • To assist the UK HQ Office and HR manager with administrative support
  • Assisting HR office at HQ at LGW.
  • Creating and implementing procedures of handling company property such as the uniforms
  • Creating full database of items returned by crew, issued and stored
  • Managing stock of used/returned uniforms, creating a system which can control what is coming in and going out and to who.
  • Distributing, returning crew security cards and creating procedures of how to handle this All of this has been done by my own initiative in order to cost control and save as much as possible while company going through difficult times.

Cabin Crew

Germania Airline
04.2015 - 11.2015

Education

High School Diploma -

The Open University
Milton Keynes
1 2019 - 1 2022

Addresses

  • 13 Chester Road, Liverpool, L6 4DY, UK
  • Jana Francisciho 170/33, Levoca, 054 01, Slovakia

Personal Information

  • Date of Birth: 08/17/1985
  • Nationality: Great Britain/Slovak Republic - Right to work/remain in the UK and the EU

Timeline

Cabin Crew Member

Maleth Aero
11.2023 - Current

Senior Cabin Crew Member

Contract via F2R Ltd., Malta
03.2022 - 01.2023

Assistant Front Office Manager/ Guest Relations Manager

Hotel Lomnica
08.2021 - 03.2022

Norwegian Air UK Head Office (ground based temporary)

London UK
12.2018 - 04.2019

Cabin Crew

Norwegian Long Haul
02.2016 - 07.2021

Cabin Crew

Germania Airline
04.2015 - 11.2015

High School Diploma -

The Open University
1 2019 - 1 2022

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