Nebojša Živković
Bratislava,Slovakia
Summary
Detail-oriented and results-driven professional with almost five years of experience in customer service, billing, technical support. Adept at revenue collection, customer support, and problem resolution, with strong analytical and negotiation skills. Experienced in handling overdue accounts, collaborating with internal teams, and ensuring customer satisfaction
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
AT&T | Customer Care & Technical Support
AT&T
Bratislava, Slovakia
05.2020 - Current
- Managed incoming and outgoing calls to assist customers with billing issues, overdue payments, and service-related inquiries.
- Negotiated payment arrangements and provided appropriate solutions to minimize account delinquencies.
- Assisted customers with billing discrepancies, account adjustments, and credit extensions.
- Collaborated with Billing, Accounts Payable, and Sales teams to resolve financial and technical issues.
- Ensured accurate documentation of customer interactions using internal systems.
- Provided technical support for internet, TV, and mobile services, including troubleshooting and service optimization.
- Recognized for extraordinary performance in customer service and problem resolution by AT&T leadership.
- Played a key role in the Mobility Tech Support team (2023) and contributed to the first Convergence role supporting multiple departments simultaneously.
Education
Gimnazija
Srednja Skola
Blace 09.2015 - 06.2019
Skills
- Billing & Payment Processing
- Revenue Recovery & Delinquent Account Handling
- Customer Support & Conflict Resolution
- Technical Troubleshooting & Problem Resolution
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Negotiation & Escalation Handling
- Process Optimization & Compliance
- Fluent in English both written and spoken (C1 Level)
Personal Attributes
- Detail-Oriented & Analytical Thinker
- Strong Problem-Solving & Decision-Making Abilities
- Resilient Under Pressure & Results-Driven
- Team-Oriented & Collaborative Approach
- Flexible & Adaptable in Fast-Paced Environments
Certification
- Customer Service & De-escalation Techniques
- STEP Forward Development Program
- Future You Development Program
- Certificate for Extraordinary Performance by Kevin McDorman
Timeline
AT&T | Customer Care & Technical Support
AT&T
05.2020 - Current
Gimnazija
Srednja Skola
09.2015 - 06.2019
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