Ildikó Štúňová Hangošová

• Responsible for Recovery and Resilience Plan of Slovakia, Digital Slovakia
• Mainly responsible for setting up reporting and management processes, complex overview of implementation.

• Responsible for Lead Management roadmap for 3year period, define the scope and business capabilities to be reached by Lead Management IT infrastructure
• Set the project of Exponea implementation as a cpability of Lead Management
• Coordination of business requirement specification and keep the define project scope
• Clarification the project scope and project workpackages with vendors and all internal stakeholders

• 13 experienced retail specialists
• Managed the internal Branch Advisory Unit (helpdesk for advisors and customers, call center, chatbots)
• Managed team of 13-80 employees, overseeing hiring, training and professional growth of employees.
• implemented staff skills levels, improved service across all quality metrics, stabilized the disintegrated team, streamlined the processes in 1.5 year period

Organized major business and IT innovation rollout across retail branches and digital channels. Included all portfolios of retail projects and technical innovation.

Optimized the whole rollout process, including trainings planning and realization through effective task prioritization and coordination and planning skills to achieve results in time and budget.

Coordinated 3 business project programs fulfilling the bank retail strategy. Biweekly reported to B-1 managers and retail Board Member.

• Main role was to set the process of coordination of delivery, prioritize the business needs of IT changes according to IT capacity within the budget
• Managing several projects and strategic activities with the same business goal, delivering expected benefits Leading more then 10 business strategy owners/project managers and 5-10 IT delivery managers
• Collaborated with IT and business teams to prepare implementation plans.
• Managed and allocated 10mio EUR of IT development budget funds for retail business requirements of IT system improvements
• Worked with senior retail leadership to prioritized all IT demands coming from business units
• Coordinated company projects and programs that supported retail strategy accomplishment.

• Department was fully accountable for the project management regarding resource allocation and budgetingSetting up internal Project management methodology, and functional Project Office including - Creation of PM standards according PMBOOK, PMI methodology
• Coordinated the activities within PMO team to be able to have settled methodology/guidelines for Project Managers according stakeholders needs
• Assued that PM standards are implemented in all strategic projects to ensure overall projects success - Coaching/ mentoring and support of project managers during critical project phases, especially with regards to stakeholder management
• Participation in projects steering process and projects stakeholder management
• Prepared variety of different of templates for project and portfolio reports and documentation
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Skilled in Project Management, Planning, Budgeting, Vendor Management and Negotiation, Quality Assurance

• Responsible for managing the variety of projects in bank environment
• Developed project plans and managed project scope using methodologies to guide projects from business idea to implementation and maintenance.
• Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD)
• Managed project teams in international environment
• Adjusted project plans to account operational specifications.
• Prepared contracts and service level agreements to protect development process from unforeseen delays and costs.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Partnered with project team members to identify and quickly address problems.
• Communicated project plans and progress to key stakeholders and project contributors on Board level

• Responsible for setting up the coordination model for ongoing projects within the company and alignment within Erste Bank Group.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Coordinated presentations for customers and project members to detail project scope, progress and results.
• Assisted with onboarding newly hired staff members and coached on task prioritization.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Maintained Project portfolio database and spreadsheets with accurate inventory and status.