Ing. Katarina Sipajová

• Developed and maintained strong relationships with key clients to enhance customer satisfaction.
• Identify customer demands for business and networks, supply strategic guidance, meticulously investigate pain points and core issues, and impact customer decision-making.
• Analysed market trends and competitor activities to refine strategies and improve client engagement.
• Take the lead in or participate in project negotiation, and guide contract clause improvement and project transaction and operation activities including dispute resolution
• Coordinated cross-functional teams to ensure timely delivery of innovative solutions and services.

• Responsible for delivering construction of FTTX project, leads and manages the project team, with authority and responsibility from the project board, to run the project on a day-to-day basis.
• Manage client relationship and project stakeholders; maintain the good relationship with customer, responsible for customer satisfaction
• Planning and monitoring the project, managing project risks
• Monitor overall progress and use of resources, initiate corrective action where necessary
• Responsible for project finance and cost control and manage project risks, issues and tasks
• Ensure project deliverables quality, establish and maintain relationship with third parties and vendors

• Be proactive in areas where continuous improvement is required and find potential actions/projects/process to improve, provide governance on the internal processes.
• Take necessary actions to ensure best practices are shared –process and project documentation, links, knowledge sharing via intranet, point of contact, new policies
• Manage successful setup and launch of new tracking tool, collect requirements from users, UAT test, prepare documentation and training for users

• Lead, coach, instruct, and develop process owners and improvement teams in the definition, documentation, measurement, analysis, improvement and control of business processes.
• Gather, analyze, and present performance data to identify opportunities for improvements related to key objectives.
• Ensure successful actions closure at the end of the plan according to the targets defined by the Improvement Board

• Support the Program Director on the Resource Management process (facilitate the monthly interlock process, actuals vs forecast analysis; interface with Margin process to apply relevant forecast rules)
• Provide administrative support to the accounts:maintenance of the Program risk and issue register, monitor and track the risks/issues at the program layer, support in compiling the Program P&L, advice to the accounts on best practices to be used, maintenance of SharePoint – internal and external

• Develop and maintain KPI reporting approach for organization
• Implementation of new reporting tool Service Vision – collecting requirements from users, UAT testing plan (preparation of testing scenarios), preparing documentation and training for users, became 1st level support for users

• Manage the team to deliver objectives, develop the team strategy, provide regular reports to senior management
• Interact with internal and external partner, build strong working relationships and solve escalated issues
• Effectively manage work/resources and prioritize and execute work plans to maximize productivity and ensure timely delivery of services
• Represent the team at different management levels

Assist the manager with day-to-day operations, act as a substitute when needed, plan, organize and control the workload of the team

• Implementation of new reporting tool named WebSLM – collect requirements from users, UAT test, prepare documentation and training for users
• Education, training and support of new starters, preparation of KPI

• Preparation of proactive reports for customers and track and analyze data for AT&T services, validation of clients requests (reactive services)