Matúš Wuscher
Senec,Slovakia
Summary
Technology professional skilled in Agile methodologies, facilitating Scrum ceremonies and fostering collaboration.
Proven ability to remove impediments and drive timely delivery of products. Committed to enhancing team
performance and transparency.
Overview
4
4
Languages
1
1
Certification
13
13
years of professional experience
Work History
Testing Specialist
Sygic
Bratislava, Slovakia
11.2021 - 10.2023
- Tested functionality, performance and compliance of products against design specification
- Wrote and updated manual test cases
Customer Service Support Specialist
Sygic
Bratislava, Slovakia
05.2015 - 10.2021
- Assisted clients in English, Spanish, and Slovak with professional customer service
- Addressed and resolved customer requests promptly
- Provided detailed information about products and services offered
- Handled complaints and requests regarding products and services effectively
- Collaborated with other departments to manage complex requests
- Created and maintained a comprehensive knowledge base
- Compiled reports as required
- Supported sales initiatives for potential clients
- Identified and suggested methods for improving customer satisfaction
- Contributed to sales development efforts
- Administered the CRM system efficiently
- Automated responses for recurring incidents
- Trained new joiners on processes and systems
Sales Technician
Mountfield
Bratislava, Slovakia
01.2014 - 12.2014
- Executed direct sales to customers
- Provided customer service and care
- Communicated professional information regarding offered goods and services
- Assembled and demonstrated products to clients
Scrum Master
Sygic
Bratislava, Slovakia
11.2023 - Current
- Facilitating daily stand-ups, sprint planning, reviews, and retrospectives to optimise team workflow
- Collaborating closely with Product Owners to refine backlogs, prioritise requirements, and define clear sprint goals
- Monitoring sprint progress using burn-down charts and key metrics to proactively address delivery risks
- Implementing and reinforcing Scrum practices across departments to enhance transparency and inter-team communication
- Preparing and presenting performance reports and project status updates
- Streamlining communication between development teams and external departments to reduce blockers
- Analysing team performance metrics to identify improvement opportunities and drive continuous improvement initiatives
- Organised and led Scrum of Scrums to manage cross-team dependencies and improve alignment across multiple teams
Education
Regional Development and Public Administration
Slovenská pol'nohospodárska univerzita v Nitre
Nitra2012
Skills
- JIRA
- Confluence
- Cross-department collaboration
- Problem solving
- Agile methodologies
- Team facilitation
- Continuos improvement
- Product backlog management
- Collaboration tools
- Performance analysis
Certification
- Atlassian Agile Project Management Professional Certificate by Atlassian
- Agile Leadership by University of Colorado System
- Scrum Master Certification Specialization by Coursera
- Scrum: Advanced by LinkedIn learning
- Training of trainers by PDCS
Languages
Slovak
First Language
English
Advanced
C1
Spanish
Intermediate
B1
German
Elementary
A2
Hobbies and interests
- Ice hockey
- Guitar
- Box
- Video games
- Hiking
Timeline
Scrum Master
Sygic
11.2023 - Current
Testing Specialist
Sygic
11.2021 - 10.2023
Customer Service Support Specialist
Sygic
05.2015 - 10.2021
Sales Technician
Mountfield
01.2014 - 12.2014
Regional Development and Public Administration
Slovenská pol'nohospodárska univerzita v Nitre