Enthusiastic Project Coordinator with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Project Coordinator
Natek Slovakia, Ltd.
Kosice, Slovakia
01.2020 - 01.2025
Managing and coordination resources and information , assist with scheduling and planning meetings, project activities
Investigated issues affecting group operations, prepared reports and helped correct problems.
Monitored project timelines to avoid delays.
To ensure that projects are completed on time.
Preparing various kind of reports for Project Managers, Executives and Principals
Project Implementation Manager
Natek, Ltd.
Kosice
07.2017 - 12.2019
3 or 4 new projects on daily basis, more than 60 projects handled concurrently
Managing time and resources to deliver and complete projects within SLAs
Communication with customer from different locations (EMEA, US ,CALA, APAC)
Coordinate whole disconnection process from beginning of communication with customers, another teams ( Sales Managers, Account Managers, etc.) and managing of equipment retrieval
Willing to work extra - work with stakeholders, taking extra steps to ensure customer satisfaction
Handling disputes and critical incidents
Issuing billing and equipment retrieval requests
Used to working in reporting environment
Supported management of various networking services (disconnection of corporate VPN and managed internet services)
CRM Consultant / CX Package Delivery Consultant at IBM Slovakia, spol. s r.o.CRM Consultant / CX Package Delivery Consultant at IBM Slovakia, spol. s r.o.