Ing. Veronika Vráblová
Žilina
Overview
10
10
years of professional experience
Work History
Office Manager
SGP-Sorting Group S.r.o.
05.2021 - Current
- Processing and registration of invoices using the internal system of the company
- Support the recruitment process (publishing of job advertisements, pre-selection of candidates, organizing job interviews, preparing of job contracts)
- Attendance control, communication with the authorities and payroll accounting
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Office Assistant
QUADROtech Development, S.r.o.
09.2019 - 08.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Volunteer
ESN Slovakia, Banská Bystrica
09.2014 - 08.2018
- Support for international students to adapt in Slovakia,
- Organization of the international events, communication with institutions such as international police, providers of healthcare
Call Center Operator
Slovak Telekom, A.s.
07.2016 - 09.2016
- Providing of information on line 1181 (information about provided services such as public transport plans, openning hours of the institutions, communication with the customers)institutions, communication with the customers)
- Responded to customer requests for products, services, and company information.
- Assisted customers by answering questions and responding to inquiries.
Concierge in Wellness Center
ZION SPA LUXURY, at Grand Hotel Kempinski
07.2016 - 09.2016
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
Master of Science - Marketing And Management of Business in English L.
Matej Bel University
Banská Bystrica, Slovakia 04.2001 -
Tourism And Business Administration
Erasmus +, Business School, La Rochelle, France
La Rochelle12.2017
Master of Science - Tourism
Matej Bel University
Banská Bystrica, Slovakia 04.2001 -
Skills
English Language B2
Timeline
Office Manager
SGP-Sorting Group S.r.o.
05.2021 - Current
Office Assistant
QUADROtech Development, S.r.o.
09.2019 - 08.2020
Call Center Operator
Slovak Telekom, A.s.
07.2016 - 09.2016
Concierge in Wellness Center
ZION SPA LUXURY, at Grand Hotel Kempinski
07.2016 - 09.2016
Volunteer
ESN Slovakia, Banská Bystrica
09.2014 - 08.2018
Master of Science - Marketing And Management of Business in English L.
Matej Bel University
04.2001 -
Master of Science - Tourism
Matej Bel University
04.2001 -
Tourism And Business Administration
Erasmus +, Business School, La Rochelle, France
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