Open To Work
Isa Ahmadov
Bratislava
Summary
Professional with 9 years in customer service and IT, specializing in Salesforce, MSSQL, ERP5, Azure, JIRA, and Confluence. Proven track record in Microsoft 365 migration, incident management, and technical troubleshooting. Recognized for attention to detail, stress resilience, and commitment to continuous learning.
Overview
9
9
years of professional experience
Work History
Enterprise Technical Support Engineer/Advisor
Quest Software
Bratislava
03.2024 - Current
- Provided technical assistance to users, partners, and customers for software and hardware issues.
- Developed knowledgebase articles from resolved issues for customer and internal reference.
- Acted as customer advocate in collaboration with global support teams, product management, and R&D.
- Tested customer issues independently in lab environments to identify solutions.
- Facilitated Microsoft 365 tenant-to-tenant migrations using Quest On Demand Migration (ODM).
IT Operations Professional/Application Support Engineer
Siemens Healthineers
Bratislava
06.2023 - 02.2024
- Ensured 24/7 availability of SaaS and IaaS enterprise IT platform and monitored server performance.
- Provided 2nd and 3rd level support within Incident and Problem Management processes.
- Contributed to quality documentation, knowledge management, release updates, and configuration management.
- Coordinated special technical requests with internal and external IT service providers.
- Managed multiple projects simultaneously under tight deadlines while maintaining high standards.
System Support Analyst/Product Support Technical A
IQVIA - Quintiles and IMS Health Inc.
Bratislava
02.2022 - 06.2023
- Coordinated qualification and deployment of systems to enhance operational efficiency.
- Provided first and second level support for global business applications and users.
- Identified issues and bugs in systems, reporting findings through Jira software.
- Updated backend data to streamline processes and improve performance.
- Facilitated incident transfers to escalation levels, including collaboration with DevOps teams when necessary.
Technical Support Representative
AT&T Global Network Services
Bratislava
11.2020 - 12.2021
- Identified and resolved system, network, and hardware issues while guiding clients through corrective actions.
- Cultivated strong customer relationships to ensure satisfaction with product quality.
- Collaborated with sales, billing, and engineering departments to address client needs effectively.
Visa Application Officer
Capago International
Baku
12.2018 - 09.2020
- Collected and stored travelers' biometric data and visa application documents.
- Processed telephonic, online chat, and email inquiries from clients.
- Collaborated with team members to optimize application processing workflows.
- Verified originality of customer documents to ensure compliance with visa issuance requirements.
Education
MBA - Management
Azerbaijan State University of Economics
Baku06-2019
Law
Baku State University
Baku06-2015
Skills
- Technical troubleshooting
- Microsoft 365 migration
- Incident management
- Knowledgebase development
- System performance monitoring
- Customer relationship management
Languages
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1
Azerbaijani
Native
Native
Turkish
Proficient (C2)
C2
Slovak
Elementary (A2)
A2
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteSalary Range
€35000/yr - €200000/yrTimeline
Enterprise Technical Support Engineer/Advisor
Quest Software
03.2024 - Current
IT Operations Professional/Application Support Engineer
Siemens Healthineers
06.2023 - 02.2024
System Support Analyst/Product Support Technical A
IQVIA - Quintiles and IMS Health Inc.
02.2022 - 06.2023
Technical Support Representative
AT&T Global Network Services
11.2020 - 12.2021
Visa Application Officer
Capago International
12.2018 - 09.2020
MBA - Management
Azerbaijan State University of Economics
Law
Baku State University