Isabella Dos Santos Cardoso
Lučenec,Slovakia
Summary
Dynamic and ambitious professional with a multifaceted background spanning fitness, education, retail, and technical support. I began my career driven by a passion for health and wellness, which laid the foundation for my role as an assistant teacher, eventually leading to a position as an English instructor at a linguistics school. My keen interest in fashion guided me to work as a shop assistant, where I honed my customer service skills and developed a strong sense of style and trend awareness.
Currently, I am employed as a Technical Support Specialist at AT&T, where I leverage my exceptional communication skills and problem-solving abilities to assist customers effectively. My commitment to lifelong learning is evident in my ongoing studies in translation and interpretation, further enhancing my linguistic proficiency and cultural awareness.
I thrive in collaborative environments and am eager to embrace new challenges that contribute to my personal and professional growth.
Overview
4
4
years of professional experience
Work history
Technical support representative
AT&T
Košice, Kosice
2023.07 - Current
- Resolved complex technical issues by providing effective troubleshooting.
- Improved system functionality for enhanced user experience.
- Enhanced customer satisfaction with proactive problem resolution.
- Provided technical guidance to ensure smooth operations.
- Assisted colleagues with IT queries for improved teamwork.
- Trained staff on new technologies, leading to better productivity.
- Carried out preventative checks and maintenance at the end of customer interactions to prevent the need for further support.
- Troubleshoot operating systems, hardware and software problems to identify root causes.
Shop assistant
New Yorker
Lučenec, Banska Bystrica
2021.05 - 2023.06
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Improved product visibility with strategic shelf arrangements.
- Assisted customers in finding desired items to enhance their shopping experience.
- Handled cash register efficiently, ensuring accurate transactions.
Lecturer
Lingua Academia
Lučenec, Banska Bystrica
2023.01 - 2023.07
- Lectured on complex subjects for better student understanding.
- Enhanced learning outcomes with engaging lesson plans.
- Advised students on academic progress to ensure positive results.
- Provided feedback on student work, and improved academic performance.
- Coordinated with colleagues to design interdisciplinary courses.
Education
Bachelor of Arts - Filology
University of Matej Bell
Banská Bystrica, Banska Bystrica 2020.09 - 2020.09
Master of Arts - Filology
University of Matej Bell
Banská Bystrica 2024.09 -
Skills
- Staff education and training
- Salesforce
- Patience and empathy
- Troubleshooting proficiency
- Customer Service
- Excellent communication skills
- Classroom leadership
Languages
Slovak
Proficient (C2)
English
Advanced (C1)
Hungarian
Upper intermediate (B2)
Affiliations
- Fitness
Timeline
Master of Arts - Filology
University of Matej Bell
2024.09 -
Technical support representative
AT&T
2023.07 - Current
Lecturer
Lingua Academia
2023.01 - 2023.07
Shop assistant
New Yorker
2021.05 - 2023.06
Bachelor of Arts - Filology
University of Matej Bell
2020.09 - 2020.09