Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
Isabella Dos Santos Cardoso

Isabella Dos Santos Cardoso

Lučenec,Slovakia

Summary

Dynamic and ambitious professional with a multifaceted background spanning fitness, education, retail, and technical support. I began my career driven by a passion for health and wellness, which laid the foundation for my role as an assistant teacher, eventually leading to a position as an English instructor at a linguistics school. My keen interest in fashion guided me to work as a shop assistant, where I honed my customer service skills and developed a strong sense of style and trend awareness.

Currently, I am employed as a Technical Support Specialist at AT&T, where I leverage my exceptional communication skills and problem-solving abilities to assist customers effectively. My commitment to lifelong learning is evident in my ongoing studies in translation and interpretation, further enhancing my linguistic proficiency and cultural awareness.

I thrive in collaborative environments and am eager to embrace new challenges that contribute to my personal and professional growth.

Overview

4
4
years of professional experience

Work History

Technical support representative

AT&T
Košice, Kosice
07.2023 - Current
  • Resolved complex technical issues by providing effective troubleshooting.
  • Improved system functionality for enhanced user experience.
  • Enhanced customer satisfaction with proactive problem resolution.
  • Provided technical guidance to ensure smooth operations.
  • Assisted colleagues with IT queries for improved teamwork.
  • Trained staff on new technologies, leading to better productivity.
  • Carried out preventative checks and maintenance at the end of customer interactions to prevent the need for further support.
  • Troubleshoot operating systems, hardware and software problems to identify root causes.

Shop assistant

New Yorker
Lučenec, Banska Bystrica
05.2021 - 06.2023
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Improved product visibility with strategic shelf arrangements.
  • Assisted customers in finding desired items to enhance their shopping experience.
  • Handled cash register efficiently, ensuring accurate transactions.

Lecturer

Lingua Academia
Lučenec, Banska Bystrica
01.2023 - 07.2023
  • Lectured on complex subjects for better student understanding.
  • Enhanced learning outcomes with engaging lesson plans.
  • Advised students on academic progress to ensure positive results.
  • Provided feedback on student work, and improved academic performance.
  • Coordinated with colleagues to design interdisciplinary courses.

Education

Bachelor of Arts - Filology

University of Matej Bell
Banská Bystrica, Banska Bystrica
09.2020 - 09.2020

Master of Arts - Filology

University of Matej Bell
Banská Bystrica
09.2024 -

Skills

  • Staff education and training
  • Salesforce
  • Patience and empathy
  • Troubleshooting proficiency
  • Customer Service
  • Excellent communication skills
  • Classroom leadership

Languages

Slovak
Proficient (C2)
English
Advanced (C1)
Hungarian
Upper intermediate (B2)

Affiliations

  • Fitness

Timeline

Master of Arts - Filology

University of Matej Bell
09.2024 -

Technical support representative

AT&T
07.2023 - Current

Lecturer

Lingua Academia
01.2023 - 07.2023

Shop assistant

New Yorker
05.2021 - 06.2023

Bachelor of Arts - Filology

University of Matej Bell
09.2020 - 09.2020
Isabella Dos Santos Cardoso