Ivana Hruskova
Prešov,PV
Summary
I am communicative, responsible and organized person. Working to a high standard and attention to detail have helped determine my personality. I consider myself as a very independent, goal-oriented and proactive person able to show strong leadership skills, however I can very efficiently work as a team player as well.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Accommodation Provider
Self-employeed
Tatranska Lomnica, Slovakia
3 2017 - Current
- Personal and proactive communication with guests that are interested in renting apartments or are in house guests. More than 40% are regular guests.
- Monitoring online reviews closely, addressing concerns promptly and using feedback to improve operations further. (Booking score 8.8)
- Handling guest complaints and offering complimentary services to maintain high guest satisfaction rates.
- Analyzing market trends to develop targeted promotions that increased revenue streams during peak periods and setting prices according to demand.
- Overseeing facility maintenance efforts to maintain clean and safe environment for guests and staff and overseeing renovations projects as needed.
- Negotiating contracts with suppliers, securing favorable terms and long-term partnerships for business.
- Managing budgets effectively, reducing operational costs without compromising on service standards.
- Analyzing financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Bookkeeping, invoicing guests and payroll of part-time staff, finalizing year-end closure and processing tax declaration.
Eshop owner and administrator
Self-employeed
01.2016 - Current
- Implementing marketing strategies to increase brand awareness and attract new customers. Setting up prices and updating existing product portfolio.
- Communicating with supplier and keeping adequate stock up to the demand.
- Developing and maintaining relationships with clients, resulting in repeat business and referrals.
- Packing the orders and sending it via post directly to the customer.
- Managing financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Property Lessor
Self-employeed
01.2012 - Current
- Maximizing property revenue through strategic rent pricing, negotiating lease terms, and managing vacancies.
- Improving tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently. More than 90% of our tenants are renting our property for minimum of 2 years.
- Preparing contracts for new tenants.
- Maintaining compliance with local regulations, ensuring all properties met safety standards and housing codes.
- Conducting comprehensive background checks on prospective tenants to ensure responsible occupancy in order to minimize risk.
- Providing regular maintenance and necessary repairs.
F&B Manager/Shift Supervisor
*****Westin Hotel
02.2008 - 01.2012
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively by forecasting.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Contributed to positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike. Managing more than 20 part- time and full time employees.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Boosted revenue through effective upselling techniques and promotion of special menu items or events.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Assisted in menu development, incorporating guest feedback to design appealing options that catered to diverse dietary preferences.
- Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
Education
Diploma in Economic Science - Tourism And Hospitality
University of Economics
Bratislava, Slovakia 04.2002 - 04.2008
High School Diploma -
St. Monica High School
Prešov, Slovakia 04.1998 - 04.2002
Skills
Research abilities
Data Interpretation
Interview techniques
Behavioral analysis
Crisis Management
Time management abilities
Problem-Solving
Team building
Task Prioritization
Decision-Making
Special Skills
Microsoft Office 365, Booking extranet Platform, Webareal Platform, Addeco Purchase Order System, ERP and DB System, Driving license A/B
Tel
+421 948 256 220
Courses And Trainings
- 2012- 2013: ECDL course- Online course, Ireland
- 2010- 2011: Sommelier Cours- achievement: Overall winner of the course in 2011, The Irish Guild of Sommeliers in association with ROI, Dublin, Ireland
- 2010: Dale Carnegie Training, Westin Hotel, Dublin, Ireland
- 2008-2011: Management course, Westin Hotel, Dublin, Ireland
- 2006: HACCP Course, Brooks Hotel, Dublin, Ireland
- 1994- 1999 State Language School- German language, Prešov, Slovakia
Personal Information
Date of Birth: 05/15/1984
Timeline
Eshop owner and administrator
Self-employeed
01.2016 - Current
Property Lessor
Self-employeed
01.2012 - Current
F&B Manager/Shift Supervisor
*****Westin Hotel
02.2008 - 01.2012
Diploma in Economic Science - Tourism And Hospitality
University of Economics
04.2002 - 04.2008
High School Diploma -
St. Monica High School
04.1998 - 04.2002
Accommodation Provider
Self-employeed
3 2017 - Current