Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ivana Šperňáková

Ivana Šperňáková

Michalovce, Slovakia

Summary

I consider myself a flexible person who is able to work under stressful conditions. I am a creative person and positive thinker. My demeanor is congenial, and I like working with people. I prefer challenges and have no fear of new things and tasks. I am keen on meeting new people and different cultures.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Restaurant Assistant Manager

Restaurant De Bron
02.2022 - 09.2024
  • Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
  • Ensured smooth restaurant functions with effective team communication and coordination among staff members.
  • Increased sales by regularly promoting specials and upselling menu items to guests.
  • Maintained high standards of cleanliness, consistently passing health inspections with top scores.

Waitress Supervisor

Rosso, Italian Restaurant and Pizzeria
01.2020 - 07.2022
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Server Shift Leader, Waitress

NYE Dickens Restaurant
09.2015 - 08.2018
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.

Housekeeper, Waitress

SparkleClean
07.2014 - 06.2015
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Front Shop Assistant

Gurmán
01.2012 - 05.2014

Waitress

Hotel Šírava
05.2010 - 11.2011

Buisness Advisor for Commercial Insurance

Union
03.2008 - 04.2009

Education

High School Diploma -

Commercial School
Sobrance, Slovakia
05-2007

Skills

  • Customer service focus
  • Cleanliness and hygiene
  • Strong multitasking
  • Team player attitude
  • Food safety understanding
  • Menu knowledge
  • Wine pairing knowledge
  • Sanitary Regulation
  • Cash Register Express Software
  • Service Bar Restocking
  • Organizational Skills
  • Adaptability and Flexibility
  • Analytical Thinking
  • Food presentation

Certification

  • Certificate of completion of an accredited educational program Accountant, 2019 Michalovce
  • Vocation school, Cook , 2022, Michalovce
  • Driving license category B

Languages

Slovak
Native language
English
Upper intermediate
B2
Polish
Intermediate
B1
Russian
Elementary
A2
Italian
Beginner
A1
Norwegian
Beginner
A1
German
Beginner
A1

Timeline

Restaurant Assistant Manager

Restaurant De Bron
02.2022 - 09.2024

Waitress Supervisor

Rosso, Italian Restaurant and Pizzeria
01.2020 - 07.2022

Server Shift Leader, Waitress

NYE Dickens Restaurant
09.2015 - 08.2018

Housekeeper, Waitress

SparkleClean
07.2014 - 06.2015

Front Shop Assistant

Gurmán
01.2012 - 05.2014

Waitress

Hotel Šírava
05.2010 - 11.2011

Buisness Advisor for Commercial Insurance

Union
03.2008 - 04.2009

High School Diploma -

Commercial School

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Ivana Šperňáková