Izekor Derrick

Supported media and communication efforts, managed AV equipment, and coordinated livestreaming.

• Improved team efficiency by streamlining internal communication processes.
• Captured photos, designed graphics, and provided technical support during services.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Completed day-to-day duties accurately and efficiently.

• Managed scheduling and calendar coordination for executives, ensuring optimal time management.
• Conducted outbound calls, follow-ups, and appointment scheduling for small business clients.
• Managed CRM systems, entered accurate records, and tracked client communications.
• Coordinated calendars and reminders to ensure high appointment show rates.
• Communicated effectively with international clients in English, building

• Maintained accurate records of all incoming and outgoing stock items.
• Coordinated with suppliers to reorder supplies and manage inventory replenishment.
• Led physical counts and reconciled discrepancies to maintain accurate inventory records.
• Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
• Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
• Assisted in training new staff members on proper inventory management procedures.
• Managed inventory levels to ensure optimal stock at all times.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Utilized CRM tools to track and manage customer interactions and service requests.

• Called and consulted with clients regarding equipment details, needs and problems.
• Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
• Set up printers, scanners, modems, routers, switches and other peripherals devices.
• Resolved software related issues on both desktop and laptop computers.
• Installed and configured computer hardware operating systems and applications.
• Implemented antivirus solutions to protect against malicious code threats.
• Troubleshot network connectivity problems for local and remote users.
• Offered repair or service options to help customers make decisions.
• Provided technical support to users with diverse range of IT issues.
• Conducted root cause analysis for recurring incidents and implemented long-term solutions to improve system performance
• Maintained detailed documentation for software Conducted root cause analysis for recurring incidents and implemented long-term solutions to improve system performance. installations, troubleshooting steps, and user guides.

Collaborated with cross-functional teams to resolve complex technical issues and ensure seamless IT operations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.