Jakub Foltín
Stupava
Summary
Dedicated professional with a strong foundation in customer service excellence, teamwork and collaboration, stress management, and flexibility. Demonstrates a proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to fostering a positive team environment and adept at managing high-pressure situations with composure.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Barista
Coffee Kitchen s.r.o
Stupava, Bratislava
2023.09 - Current
- Demonstrated expertise in coffee blends, enhancing customer satisfaction and loyalty.
- Created a welcoming atmosphere, encouraging customers to return.
- Delivered high-quality coffee and beverages, ensuring customer satisfaction.
Bartender waiter
Pajštureň
Borinka, Bratislava
2020.07 - Current
- Handled difficult customers with professionalism and patience, enhancing overall customer experience.
- Delivered exceptional customer service, resulting in repeat business.
- Enhanced upselling success by acquiring knowledge of drink profiles and customer preferences, contributing to increased sales.
- Collaborated with team to ensure efficient service during peak hours, maintaining high customer satisfaction.
Education
Catering services
Stredná odborná škola gastronómie a hotelových služieb
Bratislava 2020.09 - 2025.05
Skills
- Work with computer - Advanced
- Microsoft office - Advanced
Languages
English
Upper intermediate (B2)
Affiliations
- In my free time, I enjoy going to the gym and staying fit, as I like taking care of my appearance and health. I also enjoy walking and spending time with dogs, traveling to discover new places, and spending quality time with friends while exploring the world.
Timeline
Barista
Coffee Kitchen s.r.o
2023.09 - Current
Catering services
Stredná odborná škola gastronómie a hotelových služieb
2020.09 - 2025.05
Bartender waiter
Pajštureň
2020.07 - Current