JANA BALÁŽOVÁ

• Streamlined Workplace Experience operations: Provided strategic and operational support Workplace Experience Leadership Team, facilitating seamless project execution and enhancing team collaboration. Led establishment of a centralized repository for easy access to critical information
• Delivered Successful Projects: Managed content creation for Customer Zero Program, ensuring timely completion through stakeholder engagement and workflow optimization. Optimized new hire onboarding process by collaborating with various teams to address logistical challenges.
• Executed Impactful Events: Organized and executed successful in-person CIO events in Bratislava, including managing logistics, finances, and comprehensive event documentation. Facilitated team-building activities to enhance team spirit and morale.

Key Achievements:

• Orchestrated memorable Christmas event for over 200 employees, exceeding expectations through strategic planning and collaboration.

• Delivered Exceptional IT Support: Resolved IT issues supporting over 90 000 employees while exceeding customer satisfaction metrics. Utilized ServiceNow to track tickets and ensure timely resolution.
• Enhanced Employee Onboarding: Proactively engaged with new hires in Workstation support program Project, reducing service desk calls.
• Championed Security Compliance: Contributed to Beekeeper Project, ensuring employee device compliance with cybersecurity and data privacy standards.
• Showcased Expertise: Recognized for dedication and expertise, participating in a Roundtable discussion with Kyndryl SK Women Talent and invited to CIO Top Talents Roundtable.

• Led Car Rental Platform Project: Managed all aspects of a car rental platform project, from business analysis and requirement gathering to plan and risk management. Utilized industry-standard techniques (BOSCARD, BPMN, Use Case Diagrams) to ensure platform aligned with business objectives and user needs.
• Delivered User-Friendly Platform: Analyzed stakeholder requirements and prioritized features to create a user-friendly platform enabling convenient online car reservations.
• Improved Service Efficiency: Streamlined processes through automation, enhancing user experience for quick and seamless car rentals.

Key Achievement:

• Developed and launched car rental platform empowering users to conveniently reserve vehicles online, saving time and improving service quality.

• Led High-Performing Cabin Crew Teams: Provided leadership and direction for cabin crews in economy and business class flights, ensuring seamless passenger experiences, rigorous safety adherence, and efficient in-flight operations. Recognized for outstanding performance in 2019.
• Mitigated Security & Safety Risks: Successfully de-escalated critical situations, preventing emergencies and guaranteeing passenger safety.
• Delivered Exceptional Customer Service: Proactively identified and exceeded diverse passenger needs, fostering positive client interactions. Collaborated effectively with government officials to ensure exceptional care for VIPs, individuals requiring special assistance, and unaccompanied minors.
• Cultivated Collaborative & Skilled Teams: Mentored new cabin crew members and fostered team cohesion through pre-flight briefings and clear communication.

• Cultivated Exceptional Customer Experiences: Proactively identified and catered to diverse passenger needs in Economy and Business Class, consistently exceeding expectations and fostering positive interactions. Recognized for delivering exceptional customer service that surpassed established benchmarks.
• Ensured Onboard Safety & Security: Collaborated effectively with medical professionals to monitor and address passenger medical situations, providing first aid when necessary. Adhered to rigorous safety and security protocols, prioritizing passenger well-being and ensuring smooth flight operations within tight timeframes. Awarded recognition for maintaining a high standard of productivity through consistent performance and attendance in 2011, 2012, 2013 and 2014.
• Facilitated Effective Communication: Utilized excellent communication skills to foster clear information exchange with passengers, colleagues, and external suppliers, ensuring adherence to company standards and procedures.

• Managed Restaurant Operations: Led a team of 9 staff, overseeing daily operations for a successful restaurant. This included tasks like negotiating supplier contracts, managing inventory, and ensuring financial accountability.
• Increased Revenue & Efficiency: Implemented strategic initiatives like staff training and customer feedback workshops. This resulted in a 15% increase in daily sales through improved service and efficiency (e.g., table turnover).
• Reduced Costs & Minimized Waste: Streamlined inventory management systems to identify areas of improvement (poor storage, excess ordering). This led to reduced food and beverage costs.