Hi, I’m
Jana Hvizdosova
Spisska Nova Ves
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
years of professional experience
Work History
Nidec Corporation
Specialist I /Customer Service Representative
06.2021 - 06.2022
Job overview
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Gathered, organized and input information into SAP digital database
Portador Global Spedition s.r.o.
Freight Forwarder
09.2020 - 03.2021
Job overview
- Acted as an agent to provide safe and reliable transport for the clients with the emphasis on excellent customer service
- Transport maintenance for the best and most cost-effective transport solution
- Daily communication in English and Polish language via phone and email
- Maintained detailed records of all shipments and transactions, providing an accurate basis for reporting and analysis purposes.
- Improved customer satisfaction ratings by providing timely updates on shipment status and addressing concerns promptly.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Trading and Development centre
ESL Tutor and Translator
11.2019 - 08.2020
Job overview
- Enhanced students'' English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
- Boosted student confidence in English communication by providing personalized feedback and guidance on written and spoken tasks.
- Conducted one-on-one tutoring sessions addressing individual student concerns outside of regular class hours.
- Provided translations from English to Slovak and vice versa.
- Enhanced client satisfaction by delivering accurate translations within tight deadlines.
HMRC- Tax Office of the United Kingdom
Tax Policy Advisor
01.2016 - 06.2019
Job overview
- Dealt with customers' tax affairs daily, provided effective problem-solution and proficient explanation of the tax policy
- Handled numerous calls daily from customers of various nationalities and accents providing the best service
- Mentored junior staff in the development of their policy analysis skills, fostering a culture of continuous learning and professional growth within the organization.
- Monitored policy implementation, identifying areas for improvement and recommending adjustments as needed.
- Attended courses to maximize effectivity, improve work ethic and self- development
DHL - UK
Transport Clerk
11.2013 - 01.2016
Job overview
- Coordinated transport, facilitated smooth warehouse-to-customer transitions by coordinating delivery schedules efficiently.
- Managed and administrated the routes in Microlise tracking program to minimize the delivery costs.
- Deputy in manager's absence and problem-solving
- Management support in improving operations and resolving issues to deliver top-notch customer service
- Created training materials and mentored new employees.
- Demonstrated proactive and resourceful nature in solving transportation delays.
Education
Presov UniversityPresov, Slovakia
Master of Arts from American And English Studies
01.2012
University Of Cyrillus And Methodius
Bachelor of Arts from English Language in Specialized Communication
01.2010
Skills
- English - Master Degree
- Polish - communication level
- Fast learner
- Organizational skills
- Multitasking
- Excellent decision-making abilities
- Digital competence in MS Office, the Internet
- Attention to Detail
- Problem-solving abilities
- Analytical Thinking
- Excellent Communication
Hobbies and Interests
- Sport and Dance
- Gardening and DIY
Address
- B. Nemcovej 10, Spisska Nova Ves, 052 01, Slovakia
Languages
Slovak
Native language
English
Advanced
C1
Polish
Elementary
A2
French
Elementary
A2
Spanish
Elementary
A2
Timeline
Specialist I /Customer Service Representative
Nidec Corporation
06.2021 - 06.2022
Freight Forwarder
Portador Global Spedition s.r.o.
09.2020 - 03.2021
ESL Tutor and Translator
Trading and Development centre
11.2019 - 08.2020
Tax Policy Advisor
HMRC- Tax Office of the United Kingdom
01.2016 - 06.2019
Transport Clerk
DHL - UK
11.2013 - 01.2016
University Of Cyrillus And Methodius
Bachelor of Arts from English Language in Specialized Communication
Presov University
Master of Arts from American And English Studies
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