Jana Polonyova
Summary
A results-driven professional with advanced expertise in billing validation and client relations. Demonstrates a strong track record in optimizing service costs.
Overview
25
25
years of professional experience
Work History
Network Billing/ Service Optimization Manager
Kyndryl Services Slovensko, spol. s r.o.
02.2022 - 09.2024
- Identified billing issues, optimized service costs, managed disputes to receive credits back to company, collaborated with automation team for repricing
Maternity Leave
09.2017 - 01.2022
Business Operations Professional
IBM International Services Centre s.r.o.
09.2015 - 08.2017
- Conducted billing validation for DACH region, resolving billing issues back to contract terms for accurate invoicing
Account Executive
Creative Department, s.r.o.
03.2014 - 04.2015
- Provided comprehensive care for assigned clients, presented agency's services, showcasing the unique value proposition
Project Implementation Manager (Disconnection)
AT&T Global Network Services Slovakia, s.r.o.
05.2012 - 02.2014
- Managed disconnections of network services for clients worldwide (EMEA & MOW), coordinated customer's de-installation and equipment shipment
SLA - Reporting Analyst
AT&T Global Network Services Slovakia, s.r.o.
07.2009 - 04.2012
- Created and reviewed special reports for multinational companies and non-standard customers, monitored network/device outages, coordinated education plans, mentored newcomers, and participating in the hiring process
EMEA Billing Dispute Management/Disconnect Specialist
AT&T Global Network Services Slovakia, s.r.o.
08.2007 - 06.2009
- Resolved customer's billing disputes and queries, investigated system failures to prevent recurrence, disconnected services
Receptionist
Grasmere House Hotel
10.2006 - 04.2007
Administrator of electronic products - senior
Tatra banka, a.s.
04.1999 - 08.2006
- Presented ikey to clients, issued certificates for electronic products, handled technical problems
Education
Grammar school -
Pankuchova 6
Bratislava, Slovakia06.1998
Skills
- Microsoft Office365 - Advanced
- Billing validation - Advanced
- Reporting and analysis - Advanced
- Root cause analysis - Advanced
- Client relations - Advanced
- Community development - Advanced
- Account Management - Advanced
Languages
English - Advanced (C1)
Spanish - Elementary (A2)
Driving license
B
Hobbies and Interests
Horse riding, jogging, skiing
Timeline
Network Billing/ Service Optimization Manager
Kyndryl Services Slovensko, spol. s r.o.
02.2022 - 09.2024
Maternity Leave
09.2017 - 01.2022
Business Operations Professional
IBM International Services Centre s.r.o.
09.2015 - 08.2017
Account Executive
Creative Department, s.r.o.
03.2014 - 04.2015
Project Implementation Manager (Disconnection)
AT&T Global Network Services Slovakia, s.r.o.
05.2012 - 02.2014
SLA - Reporting Analyst
AT&T Global Network Services Slovakia, s.r.o.
07.2009 - 04.2012
EMEA Billing Dispute Management/Disconnect Specialist
AT&T Global Network Services Slovakia, s.r.o.
08.2007 - 06.2009
Receptionist
Grasmere House Hotel
10.2006 - 04.2007
Administrator of electronic products - senior
Tatra banka, a.s.
04.1999 - 08.2006
Grammar school -
Pankuchova 6
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