Jana Stangova
Dubai
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Account Manager
The Secret Society FZE
01.2024 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Head of Guest Relations
Atlas Beach Club
05.2023 - 12.2023
- Streamlined communication between departments for improved guest experience and timely resolutions of issues.
- Created a welcoming atmosphere by greeting guests personally upon arrival and departure, making them feel valued as individuals.
- Managed a team of Guest Relations agents, fostering teamwork and providing continuous feedback for professional growth.
Head Receptionist
Orange Hospitality Group Dubai (Il Borro Tuscan Bistro, MayaBay)
12.2021 - 11.2022
- Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Training the new staff members on 7ROOMS system.
Flight Attendant
Emirates Airlines
06.2016 - 11.2021
- Provide excellent customer service and hospitality to our guests.
- Deal with security and emergency situations which may arise.
- Ensure that all emergency equipment is in working order.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Spa Receptionist
Sheraton Bratislava Hotel
10.2015 - 04.2016
- Provide guidance to clients on the procedures at the spa.
- Ensure correct and accurate cash handling in accordance with internal standards and policies.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts.
Lifeguard/Swim Instructor
High Sierra Pools, Inc.
06.2013 - 09.2015
- Providing swimming lessons for adults and children, always making sure I create a safe environment that is conducive to their learning.
- Testing the water and promptly reporting any imbalances to supervisor.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Pool Attendant/Hostess
Boucher Brothers Management - 1 Hotel South Beach
06.2015 - 09.2015
- Welcome guests to the pool and consistently provide professional, friendly, and engaging service.
- Ensure guests are aware of all services available at the pool.
- Selling VIP Cabanas
- Providing 5-star and 5-diamond customer service.
Receptionist
PREMIUM FIT, s.r.o. - Health Club Eurovea
10.2014 - 05.2015
- Greet clients entering the establishment and monitor incoming inquiries.
- Answer all incoming inquiries and obtain appropriate information to direct calls or take messages.
- Resolved customer problems and complaints.
Education
Master of Science - Tourism Management
University of Economics in Bratislava
Bratislava, Slovakia05.2016
Bachelor of Science - Commercial Entrepreneurship
University of Economics in Bratislava
Bratislava, Slovakia05.2014
Skills
- Communication skills
- Strong decision maker
- Complex problem solver
- Interpersonal skills
- Client Relations
- Goal-Oriented
- Teamwork and Collaboration
- Customer Service
Languages
English
German
Training
- Annual recurrent training, Emirates Training College, Dubai, UAE, 06/2016, 06/2017, 06/2018, 06/2019, 06/2020, 06/2021
- American Red Cross, Woodbridge, Virginia, USA, 06/2013, 06/2014
- SevenRooms Reservation system
Timeline
Account Manager
The Secret Society FZE
01.2024 - 04.2024
Head of Guest Relations
Atlas Beach Club
05.2023 - 12.2023
Head Receptionist
Orange Hospitality Group Dubai (Il Borro Tuscan Bistro, MayaBay)
12.2021 - 11.2022
Flight Attendant
Emirates Airlines
06.2016 - 11.2021
Spa Receptionist
Sheraton Bratislava Hotel
10.2015 - 04.2016
Pool Attendant/Hostess
Boucher Brothers Management - 1 Hotel South Beach
06.2015 - 09.2015
Receptionist
PREMIUM FIT, s.r.o. - Health Club Eurovea
10.2014 - 05.2015
Lifeguard/Swim Instructor
High Sierra Pools, Inc.
06.2013 - 09.2015
Master of Science - Tourism Management
University of Economics in Bratislava
Bachelor of Science - Commercial Entrepreneurship
University of Economics in Bratislava
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