Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Jana Paluščáková

Smizany,Kosice

Summary

Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations. Ready to use and develop organisational, strategic planning, and interpersonal skills.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Manager - Customer Service and S&OE

Nidec Global Appliance
Spišská Nová Ves, Kosice
06.2024 - Current

Responsibe to lead the EMEA order managment and S&OE process. Managing processes in Slovakia, Italy and Austria.

Team Coordinator - order management / S&OE

Nidec Global Appliance
Spišská Nová Ves, Kosice
01.2021 - 06.2024

Responsible to lead the team of 12 members. Order management area - managing sales numbers, sales forecast, sales strategy in the short term, production output control, logistic strategic meetings, coordinating the shipment process, business reviews with customers, direct contact with customers, presentations, EMEA / ASIA / APA / NAR regions
S&OE area - sales forecast for long term - 12 months, participation on building the company strategy, capacity planning control, inventory outlooks, slow movers movement, weekly demand planning controlResponsible to lead the team of 12 members. Order management area - managing sales numbers, sales forecast, sales strategy in the short term, production output control, logistic strategic meetings, coordinating the shipment process, business reviews with customers, direct contact with customers, presentations, EMEA / ASIA / APA / NAR regions S&OE area - sales forecast for long term - 12 months, participation on building the company strategy, capacity planning control, inventory outlooks, slow movers movement, weekly demand planning control

  • Skills: Cross-functional Team Leadership · Business Analysis · Inventory Control · Capacity Management · Strategic Leadership

Order management team - coordinator

Nidec Global Appliance
Spišská Nová Ves, Kosice
04.2018 - 12.2021

esponsible for leading order management team. Coordinate the team of 11 people. Coordinate with internal and external customers as necessary.
Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support performance. Lead by setting a good example. Coach and help develop team members; help resolve dysfunctional behavior. Facilitate problem solving and collaboration. Strive for team consensus and win-win agreements. Maintain healthy group dynamics

Demand Analyst

Nidec Global Appliance
Spišská Nová Ves, Kosice
01.2016 - 01.2018

S&OP and MLP analyses. Long and middle level planning. Determine demand forecasts to support inventory control operations for assigned warehouses. Monitor inventory levels. Coordinate with Demand Manager in analyzing and troubleshooting issues related to material supplies and deliveries. Recommend process improvements to prevent out of stocks and overstock issues. Schedule regular meetings to review demands and inventory levels. Work with sales and marketing team to identify sales opportunities and forecast.
Extensive spreadsheet analysis and mathematical abilities (excel skills). Ability to manage large data sets. SAP specialist - SD modul. Creating reports in Power BI. Presentation skills. Communication with managers/leading the meeting/people coordinating

Customer Service Sales Specialist

Nidec Global Appliance
Spišská Nová Ves, Kosice
05.2011 - 01.2016

Leading the process of order managment - receiving orders, replying to inquiries via telephone, e-mail and live chat, working efficiently to reach the customer’s needs, recommending valid solutions, escalating problems to the supervisor, recording the details of customer needs and any action taken, working with internal software and systems, communicating with sales, production, delivery administration areas. Active participation in weekly sales reports. Organizing meeting with customers, solving daily problems. Issuing certificates and official dokuments requested by customer respecting the company rules. Participating in projects to improve the process. Work with - INCOTERMS, SAP specialist/BW

Education

Diploma of Higher Education - Economist

Univerzita Mateja Bela v Banskej Bystrici
Banská Bystrica, Banska Bystrica
09.2002 - 06.2007

Skills

Edit Cross-functional Team Leadership

Business Analysis

Inventory Control

Capacity Management

Strategic Leadership

Customer relationship management systems

Diplomatic communication

Constructive criticism

Languages

English
Fluent
German
Elementary

Affiliations

  • Hiking, Reading, Nature

Timeline

Manager - Customer Service and S&OE

Nidec Global Appliance
06.2024 - Current

Team Coordinator - order management / S&OE

Nidec Global Appliance
01.2021 - 06.2024

Order management team - coordinator

Nidec Global Appliance
04.2018 - 12.2021

Demand Analyst

Nidec Global Appliance
01.2016 - 01.2018

Customer Service Sales Specialist

Nidec Global Appliance
05.2011 - 01.2016

Diploma of Higher Education - Economist

Univerzita Mateja Bela v Banskej Bystrici
09.2002 - 06.2007
Jana Paluščáková