Janice Zamoras
Moose Jaw
Summary
Proactive Branch Manager with expertise in developing, implementing and strengthening marketing plans. Offers analytical, proactive approach to revamping strategies to meet changing needs. Talent for directing creative efforts and brand engagement combined with history of surpassing objectives. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Food Attendant
Tim Hortons
06.2023 - Current
- Enhanced customer satisfaction by providing timely and efficient food service.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Assisted in the preparation of fresh, high-quality meals to meet diverse dietary needs and preferences.
- Collaborated with kitchen staff to ensure accurate order fulfillment and seamless communication between departments.
- Implemented proper food storage techniques for maximum freshness and minimal waste.
Cleaner Supervisor
VIP Quality Cleaning Services Inc.
05.2023 - Current
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
Education
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
University of San Carlos
CEBU, PHILIPPINES10.2000
Skills
- Order Processing
- Customer Assistance
- Food Handling Safety
- Product Promotion
- Safe Food Handling
- Phone Orders
- Cleaning and Organization
- Sanitization
- High-Volume Dining
- Performance Monitoring
- Stocking
- Cleanliness and Sanitation
- POS Systems
- Cash Handling
- Interpersonal skills
- Time management
- Team collaboration
Languages
English
Professional Working
Timeline
Food Attendant
Tim Hortons
06.2023 - Current
Cleaner Supervisor
VIP Quality Cleaning Services Inc.
05.2023 - Current
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
University of San Carlos
Similar Profiles
Mehnaz RahmanMehnaz Rahman
Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)
Sandeli S. ChauhanSandeli S. Chauhan
Team member at Tim HortonsTeam member at Tim Hortons
Emma PetyEmma Pety
Shift Supervisor at Tim HortonsShift Supervisor at Tim Hortons