Obtaining orders and contracts from customers with a certain rate of profit suitable for IMC
Conducting business negotiations
Preparation and summarization of documents for price proposals, offers, business negotiations, etc., Contact and communication with the customer
Management of a team of traders, their coordination, motivation, evaluation and improvement of their effectiveness
Control of compliance with the working hours of your subordinates, compliance with OSH and IMC guidelines at your workplaces
Organization of calculations and creation of price offers in terms required by the customer, responsibility for the profitability of orders and finding the optimal solution for the customer
Communication directly with the executive management of the company, regular communication and sharing of plans and results
Close cooperation with the CEO
Responsibility for the implementation of the company's management strategy and for the implementation of new IMC guidelines within the sales department
RegalRexnord a.s.
Nové Mesto nad Váhom
Field service manager EMEA, Senior warranty manager, In - House repair manager
10.2015 - 10.2023
Job overview
Responsible for leading a regional service team in the field work of Lifecycle Services
The field work includes Diagnostics - a short term measurement and analysis of an application, Installation - acting as a general contractor or laborer to install and commission Power Transmission Solution products, Monitoring - a long term measurement and analysis of an application, and Repair - on-site repair of Power Transmission Solutions products
In addition, active assists in the business development of Lifecycle Services and sales in the assigned region
Conduct personnel development by completing performance appraisals, schedule training and assist in career planning
Manages the warranty administration (processes & tools), provides technical support and business acumen for a large more complex product line
Provides guidance to Product Service Engineers and coordinates with Sales rep
Quality and Technology
Coordinates resources to sort/rework product and minimize impact on customer
Provided explanation of technical conclusion to customer, if necessary, on-line help
Developing test plans and create a new testing procedure for coupling and/or parts thereof with an elementary understanding of reliability and failure mechanisms
Reports the findings directly to the customer
Sales and marketing courses and experience
HP Coupling Service Support: Commercial (Quote, Order PO, Expenses Report, Return Report) Technical (Evaluation, Analysis, Reporting, Explanation, Execution)
Conference speaker 2x Dubai, London and Rotterdam.
Emerson a.s.
Field service and Engineering Team Leader
02.2013 - 10.2015
Job overview
The below engineering Team Leader responsibility 50% + Responsible for site surveys; the installation, modification, preventive maintenance, and servicing of products/equipment in assigned territory; supports additional sale of new products
Relies on extensive experience and judgment to plan and accomplish goals
Responsible for training customer maintenance staff for assigned products + Perform all phases of Service Center work including RMR Reports, Failure Reports, Quotations, and the coordination of Sub-contract Service Providers
Emerson a.s.
Engineering Team Leader
01.2008 - 01.2013
Job overview
Coordinate the duties of a Coupling Engineering team to meet customer requirements and company goals
The team in Slovakia is responsible for reviewing customer specifications, designing couplings for turbo-machinery applications, creating assembly & detailed manufacturing drawings, supporting manufacturing through disposition of deviations, reviewing and writing repair guidelines for returned couplings, coordinating work with Emerson design center in India, and working with Engineering headquarters in Baltimore
Direct and continuous interaction with customers when this is a required.
Sauer-Danfoss
Product engineer
01.2000 - 01.2008
Job overview
Product engineer responsible for engineering designs, drafting practices, and customer interface with the CQAR and SIR systems
Responsible for functional, comparative and parametric testing of Series 45 pumps
Responsible for reliability and endurance testing of Series 45 pumps and components as well as qualification tests
Especially responsible for controls, shaft, coupling, swash-plate of S45 pumps active work SAP BOM, SAP BOM Procedures, Design FMEAs, EDMS, FAMOS, Inquiry Tracker 5.0, 8-Step, Design review process
Education
University of Žilina
Žilina
Master of Science from Hydraulic Engineer
09.1994 - 07.1999
University Overview
Skills
Key Performance Indicator Tracking
Contract Negotiations
Negotiation expertise
International markets familiarity
Performance monitoring
Order Management
Service operations management
Technical team leadership
Field Operations
Tool and equipment maintenance
Remote Team Management
Client Relationships
Managing service operations
Languages
Slovak
Native language
English
Upper Intermediate (B2)
B2
Czech
Proficient (C2)
C2
Timeline
Sales Director
IMC Slovakia, s.r.o.
11.2023 - 10.2024
Field service manager EMEA, Senior warranty manager, In - House repair manager