JAROSLAV HREŠKO
Košice
Summary
Detail-oriented IT professional with advanced English and CCNA 1 and 2 certifications, specialising in network troubleshooting. Skilled in IT infrastructure, change management, and the ITIL framework, with intermediate Polish and basic German, Italian, and Russian language abilities. Committed to leveraging technology for continuous improvement.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work history
SAP Lead incident manager
Deutsche telekom systems solution Slovakia s.r.o
Košice, Kosice
2024.10 - 2025.09
- Conducted thorough risk assessments for potential incidents.
- Liaised with stakeholders to ensure smooth communication during incidents.
- Oversaw regular system checks, ensuring continuous operation and service availability.
- Effectively communicated complex technical information to non-technical personnel during crisis situations.
FCC Lead incident manager
Deutsche telekom systems solution Slovakia s.r.o
Košice, Kosice
2022.06 - 2024.10
- Managed incident resolution by following established standards and protocols.
- Ensured correctness and completeness of documentation within the Incidents record.
- Optimised internal workflows through refined process implementation, enhancing overall productivity during incident management.
CUSTOMER CARE AGENT
AT&T GNS SLOVAKIA, S.R.O.
Košice, Kosice
2016.01 - 2022.06
- Handle inquiries from customers related to services, network coverage, features, handsets & devices, accessories, repair & troubleshooting, billing and rate plans service activations and changes.
- Answer in-bound support related phone calls.
- Achieved a high level of customer loyalty with efficient problem resolution strategies.
- Trained new team members to maintain high service standards consistently.
- Coordinated after-sales services, contributing to repeat business growth.
MANAGER
BISTRO AJ
2009.01 - 2016.01
- Managed family business operations, prioritising employee support and customised service delivery to enhance customer satisfaction.
- Managed team dynamics by implementing conflict resolution strategies.
Sales assistant
A3 sport
Prague, Prague
2007.01 - 2008.01
- Guided customers in product selection to enhance satisfaction.
- Leveraged knowledge of current sales promotions to inform customer buying decisions.
- Utilised excellent communication skills to provide detailed product information.
- Managed multiple tasks while delivering high-quality customer care.
Education
GYMNÁZIUM
KOŠICE 2002.01 - 2006.01
Skills
- CCNA 1,2
- ITIL knowledge
- IT infrastructure
- Network troubleshooting
- Continuous improvement
- Change management
- MS Office — Intermediate
- English – Advanced
- Business German
- Business Polish
- Business Italian
- Business Russian
- Communication proficiency
ACTIVITIES
I am communicative, flexible, creative and responsible person, like working with people, love teamwork. I enjoy traveling and learning new things, meeting new people. Between my hobbies want to include almost all sports activities.
Timeline
SAP Lead incident manager
Deutsche telekom systems solution Slovakia s.r.o
2024.10 - 2025.09
FCC Lead incident manager
Deutsche telekom systems solution Slovakia s.r.o
2022.06 - 2024.10
CUSTOMER CARE AGENT
AT&T GNS SLOVAKIA, S.R.O.
2016.01 - 2022.06
MANAGER
BISTRO AJ
2009.01 - 2016.01
Sales assistant
A3 sport
2007.01 - 2008.01
GYMNÁZIUM
2002.01 - 2006.01