JASON CHELL
Lloydminster
Summary
Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.
Overview
23
23
years of professional experience
Work History
Operations Manager
Bluewave Energy
07.2022 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Ensure Health, Safety & Environmental policies are adhered to and all employees abide by hours of work and safe work practices
- Ensures the facility and its employees are complying with all safety procedures set by the company.
- Manage 30 staff consisting of Office Staff, Drivers and Gas Fitters.
- Provides product knowledge and solutions to customers and employees when needed
Oversees the maintenance of property and equipment at the branch to ensure everything is accounted for and remains in working order
Pollution Prevention Lead
City Of Lloydminster
01.2019 - 06.2022
- Built and maintained working relationships with the public, businesses, industries, companies, and other city departments with a strong focus on customer service
- Conducted commercial/industrial sampling, while adhering to all Codes of Practice, laboratory procedures, and best practices
- Adhere to Health and Safety Legislation and the City of Lloydminster safe work policies and procedures at all times, ensuring the protection and safety of self, co-workers, and the public
- Displayed a professional and ethical responsibility to protect privacy, and maintain the confidentiality and security of all information related to the business of the City of Lloydminster
- Created and maintained a data system for tracking inspections, business correspondence, timelines, infrastructure locations, and all information relevant to this program. Develop and maintain a billing procedure for Extra Strength Surcharge Agreements (ESSA) and Sanitary Discharge Agreements (SDA)
Center Manager
Canadian Plasma Resources
06.2015 - 06.2019
- Part of the start up team for Plasma Donation in Canada with the Saskatoon Center, the first of its kind in Canada
- Resolved escalated customer issues in a timely manner
- Assessed employee performance and developed improvement plans
- Met deadlines by proactively managing individual and team task
- Spear-headed expansion and development initiatives in Moncton, NB
- Created new sales and marketing strategies to promote growth
- Analyzed and prepared budgets, financial reports and projections for accurate reporting of financial standing
- Project Manager for Moncton operation
Operations Manager
Stream Services
06.2008 - 04.2015
- Managed up to 40 field personnel; including hiring, coordinating field jobs, developing a training program and reviewing the performance of all staff on a quarterly basis
- Added additional revenue by launching KPI and Quality Service assurance inspections
- Reduced overall spending in Operations by 25% over 3 years through aggressive negotiations with vendors
- Designed efficient service trucks for carrying $200k worth of inventory that was well protected and accessible on service calls
- Designed and implemented numerous forms and documents; including SOP's, best practices, various safety forms and inventory tracking sheets
- Designed and implemented a training program for new field service technicians Controlled operating expenses by moving key field personnel to strategic locations
- Maximized operational efficiency by coaching staff on various customer service initiatives
- Direct recruitment initiatives by placing ads, conducting interviews, and hiring new staff
- Revamped our communication package cost structure by 30% by negotiating with vendor
- Designed, managed and supported 24 hour on-call help desk to troubleshoot and resolve customers\\' and field service technicians issue over the phone and in person
- Oversaw monthly and quarterly assessments and forecasts of organization\\'s financial performance against budget, financial and operational goals
Service Supervisor
Halliburton
06.2002 - 06.2008
- Supervise, coordinate and execute jobs
- Perform pre-job calculations and post job reports
- Assigned task to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary
- Provided continued preventative maintenance of equipment required for daily operations
Education
Bachelor of Arts -
University of Regina
ReginaSkills
- Budgeting and forecasting
- Process improvement
- Risk management and inventory control
- Results-oriented
- Employee relations
- Performance evaluations
- Project management
- Policy/program development
- Financial skills
- Customer service awareness
- Relationship management
- Facility Management
Accomplishments
- Project Management overseeing the completion of 2 new business units in Saskatoon and Moncton
- Reduced operational expenses at all levels
- Reduced lost workdays and recordable incidents by implementing a safety awareness program
- Reduced service calls by 50% through preventative maintenance and exceptional customer service
- Designed and implemented a service tickets system, JSA forms, safety meeting forms, SOP's, manuals and other documentation
- Developed comprehensive training plan for new personnel; which included cross training in other departments
Professional Development
ISC 200 Emergency Response Training, March 2024
Leadership and Coaching Program, Gary Waldron, 2014
Leadership Skills, SAIT, 2011
Leadership Training for Managers, Dale Carnagie, 2009
Timeline
Operations Manager
Bluewave Energy
07.2022 - Current
Pollution Prevention Lead
City Of Lloydminster
01.2019 - 06.2022
Center Manager
Canadian Plasma Resources
06.2015 - 06.2019
Operations Manager
Stream Services
06.2008 - 04.2015
Service Supervisor
Halliburton
06.2002 - 06.2008
Bachelor of Arts -
University of Regina
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