Jaspreet Singh
Regina
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
9
9
years of professional experience
Work History
Route Service Representative
UniFirst
08.2024 - Current
- Maintained strong relationships with customers through effective communication and problem-solving skills.
- Provided exceptional customer service, resolving issues promptly to maintain positive client relationships.
- Enhanced customer satisfaction by providing timely and efficient route service deliveries.
- Increased company revenue by upselling additional products and services to clients during visits.
Service Manager
FAST FACILTY SERVICES
07.2023 - 07.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Route Service Sales Representative
FAST FACILTY SERVICES
04.2019 - 06.2023
- Assisted in the development of more efficient routing plans, reducing fuel costs and travel time between stops.
- Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.
- Utilized strong negotiation skills to secure favorable pricing agreements with vendors, resulting in increased profit margins for the organization.
- Increased sales revenue by consistently upselling products and services during routine customer visits.
Cook's Assistant
Fresh Tandoori
05.2020 - 08.2020
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Cook
Wild Wings Restaurant
01.2019 - 03.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Uber Driver
Uber
06.2018 - 12.2018
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Production Line Worker
Vision Profile
11.2015 - 05.2018
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and transported items to support assembly operations.
Education
Business - Business Administration
St. Lawrence College
Scarborough04-2017
CPA - FINANCIAL ACCOUNTING
The Institute of Charted Accountants of India
12-2014
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Conflict resolution
- Time management
- Employee training and development
- Office administration
- New employee hiring
- Service scheduling
- Employee supervision
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Elementary
Timeline
Route Service Representative
UniFirst
08.2024 - Current
Service Manager
FAST FACILTY SERVICES
07.2023 - 07.2024
Cook's Assistant
Fresh Tandoori
05.2020 - 08.2020
Route Service Sales Representative
FAST FACILTY SERVICES
04.2019 - 06.2023
Cook
Wild Wings Restaurant
01.2019 - 03.2019
Uber Driver
Uber
06.2018 - 12.2018
Production Line Worker
Vision Profile
11.2015 - 05.2018
Business - Business Administration
St. Lawrence College
CPA - FINANCIAL ACCOUNTING
The Institute of Charted Accountants of India
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