Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaspreet Singh

Regina

Summary

Dynamic customer service professional with proven expertise at Shell Gas Station, excelling in customer relations and dispute resolution. Recognized for enhancing customer satisfaction through active listening and product knowledge. Adept at utilizing CRM software to manage accounts and improve service delivery, fostering strong customer loyalty and repeat business.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Shell Gas Station
08.2024 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Utilized CRM software to track customer interactions and update account details promptly.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Handled multi-channel communications, including phone, email, and chat support effectively.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

Walmart
06.2023 - 05.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained accurate cash drawer balance throughout shifts.
  • Handled returns and exchanges following company policies effectively.
  • Collaborated with team members to optimize store operations during peak hours.
  • Built relationships with customers to encourage repeat business.

Education

Post-Graduate Certificate - Supply Chain Management

Saskatchewan Polytechnic
Regina
12-2024

Post-Graduate Certificate - Business Management

Saskatchewan Polytechnic
Moose Jaw
12-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer satisfaction measurement
  • Customer relations
  • Product knowledge
  • Dispute resolution
  • Product sales
  • Account management

Timeline

Customer Service Representative

Shell Gas Station
08.2024 - Current

Cashier

Walmart
06.2023 - 05.2024

Post-Graduate Certificate - Supply Chain Management

Saskatchewan Polytechnic

Post-Graduate Certificate - Business Management

Saskatchewan Polytechnic
Jaspreet Singh