Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerieza Mae Hernandez

Saskatoon

Summary

Confident and enthusiastic individual seeking an entry-level position as a recent graduate with a Bachelor's Degree in Psychology or related field. Demonstrates exceptional adaptability and effective communication. Goal-oriented individual with a commitment to excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Advisor

Aritzia
05.2023 - 04.2025
  • Delivered world-class customer service and providing personalized styling advice.
  • Collaborated with team members by ensuring a smooth store operation in a high-volume retail environment.
  • Expertise in using POS systems and meeting the target sales of the store.
  • Handling customer inquiries, concerns and complaints with professionalism. Finding solutions for unique customer needs.

Key Holder- Management

Garage Clothing Store
09.2021 - 05.2023
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
  • Processed sales transactions quickly and accurately using POS system while maintaining a high level of customer service.
  • Supported store manager in achievement of store goals and KPI's.
  • Trained newly hired sales team in upselling techniques that adheres to the standards of the store.
  • Process back of house operations, stock replenishment, and online orders.
  • Sharing insights and new strategies to improve team performance.

Sales Associate

Bootlegger
03.2020 - 05.2021
  • Understanding the features, benefits and uses of products to drive sales.
  • Multiple roles allowed flexibility in a fast-paced or changing environment.
  • Knowledgeable in loyalty programs and promotional campaigns resulting in customer satisfaction.

Crew Member

McDonald's
10.2017 - 12.2020
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Bachelor of Arts - Psychology

University of Saskatchewan
Saskatoon, SK
04.2025

Skills

  • Customer Service
  • Training and mentoring
  • Adaptability
  • MS Office
  • Excel
  • Analytical Thinking
  • Leadership
  • Effective Communication

Certification

  • Food Safety Handling
  • WHMIS 2015 for Saskatchewan Workers

Timeline

Sales Advisor

Aritzia
05.2023 - 04.2025

Key Holder- Management

Garage Clothing Store
09.2021 - 05.2023

Sales Associate

Bootlegger
03.2020 - 05.2021

Crew Member

McDonald's
10.2017 - 12.2020

Bachelor of Arts - Psychology

University of Saskatchewan

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Jerieza Mae Hernandez