Jessica Giner

Guest Market & Experience
Cruise Director experienced in delivering first-class service and tailored experiences to an international clientele, with a primary focus on English-speaking markets (USA, Canada, Australia, New Zealand, UK), as well as Scandinavian, Spanish, German, Latin American, and French travelers.

Professional Experience

Cruise Director | MS Crucevita – AMS/BSL | Crucemundo | 2022 – Present

River Cruise Routes:

· Rhine River: Netherlands, Germany, France, Switzerland

· Mosel River: Germany

· Danube River: Germany, Austria, Slovakia, Hungary

Ship Experience:
MS Crucevita, MS Crucebelle, River Diamond, MS Vista Sky, MS Dutch Grace, MS Amethyst Classic, MS Crucestar, MS Fidelio, MS Swiss Splendor

Key Responsibilities & Achievements:

· Managed daily ship operations in coordination with the Hotel Manager, Captain, nautical team, and crew.

· Organized and oversaw excursions, entertainment programs, and onboard activities for 110–170+ guests weekly.

· Delivered professional briefings, daily announcements, and evening entertainment, serving as the Onboard Host and main personality.

· Acted as a Cultural Ambassador, providing destination commentary, historical insights, and enriching cultural context to enhance the guest journey.

· Oversaw catering, service standards, and quality protocols to maintain first-class hospitality.

· Ensured guest satisfaction through empathetic service, issue resolution, and personalized attention.

· Represented the cruise line as host, event planner, and guide, creating unforgettable experiences for an international clientele.

• Directed empowerment programs for 800 families, focusing on literacy, health, and women’s independence.
• Supervised staff and coordinators, ensuring high-quality project delivery and measurable impact.
• Promoted social inclusion, cultural exchange, and community engagement.

• Managed guest services and onboard operations for 100–150 passengers weekly.
• Coordinated with crew to ensure first-class service and smooth navigation.
• Supervised entertainment programmes, travel logistics, and service standards.
• Rhine & Danube Rivers

• Delivered multilingual client support for conferences and technical services.
• Resolved complex enquiries, strengthening problem-solving and service excellence.

• Managed front-of-house operations, guest care, and complaint resolution.
• Awarded Best Customer Experience – Premier Inn UK.

• Supported individuals with disabilities and mental health challenges with care and empathy.

• Designed and managed first-class incentive travel and VIP group services, including UNESCO heritage journeys and National Geographic expeditions.
• Created immersive cultural itineraries with experts.
• Increased turnover from £80K to £1.5M by developing high-value international travel programmes.

• Managed £1.4M in client accounts, delivering premium travel services and tailored solutions.

• Supported wholesale and retail operations for major tour operators.