Jinal Shah
Regina
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CIBC
07.2022 - Current
- Responded to customer requests for products, services, fees and statement information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and mobile banking, improving overall user experience.
- Addressed customer account discrepancies and concerns.
Crew Member
McDonald's
07.2021 - 04.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals and drinks, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
Server
Western Pizza, Pinocchio Pizza and Burgers
12.2019 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Restaurant Hostess
Boston Pizza
06.2019 - 02.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Demonstrated multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Answered customer questions about hours, seating, and menu information.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Physics
University of Regina
Regina, SK04-2027
Diploma - Computer Science
University of Regina
Regina, SK06-2021
Skills
- Strong work ethic
- Safe food handling
- Multitasking and organization
- Teamwork and collaboration
- Time management
Certification
Serve It Right Saskatchewan
Timeline
Customer Service Representative
CIBC
07.2022 - Current
Crew Member
McDonald's
07.2021 - 04.2023
Server
Western Pizza, Pinocchio Pizza and Burgers
12.2019 - 07.2022
Restaurant Hostess
Boston Pizza
06.2019 - 02.2020
Serve It Right Saskatchewan
Bachelor of Science - Physics
University of Regina
Diploma - Computer Science
University of Regina
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