Joan - Carla Koenig
Prince Albert
Summary
I have not worked directly in hotels for a while but have always been in the service sector, excelling in fast-paced environments. Recognized for enhancing guest satisfaction through effective problem resolution and exceptional service. Skilled in managing reservations and cash and cartransactions while maintaining confidentiality. A friendly and service-oriented professional dedicated to creating welcoming experiences.
Overview
2027
2027
years of professional experience
Work History
Property Manager
Private Landlord
Prince Albert, SK
2018 - Current
- Managed tenant relations, addressing inquiries and resolving issues efficiently.
- Coordinated property maintenance schedules with vendors to ensure timely repairs.
- Conducted regular property inspections, identifying and addressing potential concerns proactively.
- Streamlined rent collection procedures, improving on-time payments through effective communication strategies.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Bookkeeper
Self Employed Services
Prince Albert, SK
2012 - Current
- Managed accounts payable and receivable to ensure timely payments and accurate record-keeping.
- Reconciled bank statements monthly to maintain financial accuracy and identify discrepancies.
- Prepared detailed financial reports for clients, enhancing transparency and informed decision-making.
- Implemented cost-saving measures through efficient budgeting practices and expense tracking.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Posted daily receipts and payments in accordance with corporate protocols.
- Providing general bookkeeping services for small businesses
Event Management Assistant
Prince Albert Wildlife Federation
Prince Albert, SK
2013 - 2026
- Supported planning efforts by organizing materials and resources for weddings, corporate festivities and daytime meetings.
- Collaborated with team members to facilitate and help with set up, take down and inventory keeping.
Office Manager
OnTask Rehab
Prince Albert, SK
2013 - 2018
- Coordinated office operations to enhance workflow efficiency and team productivity.
- Managed scheduling and appointments to optimize resource allocation for staff and clients.
- Developed and maintained filing systems, ensuring easy access to documents and records.
- Implemented inventory management processes to streamline supply ordering and reduce costs.
- Trained new employees on office protocols, enhancing onboarding experience and operational readiness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Travel Agent
Lobstick Travel
Prince Albert, SK
2007 - 2013
- Researched and recommended travel destinations based on client preferences and budget constraints.
- Coordinated travel logistics including flights, accommodations, and transportation for diverse clientele.
- Developed comprehensive itineraries to enhance customer experiences and streamline travel plans.
- Managed customer inquiries, providing timely support to resolve issues and ensure satisfaction.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Updated and maintained customer databases to increase customer retention.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
Receptionist
Schlosshotel
Kassel, Germany
1996 - 2001
- Greeted and assisted guests, ensuring a welcoming atmosphere and exceptional service.
- Managed incoming calls and inquiries, directing them to appropriate departments efficiently.
- Coordinated room bookings and check-ins, optimizing front desk operations for guest satisfaction.
- Maintained accurate records of reservations and guest information using hotel management software.
- Addressed guest complaints promptly, enhancing overall customer experience through effective resolution strategies.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Bookkeeping -
ISC
Correspondence High School Diploma -
Wilhelm Filchner Gesamtschule
Wolfhagen, GermanyHotel Management -
Hotel Management Certificate
Kassel, GermanySkills
Can work in fast paced environments with deadlines
Can work alone or in team
Friendly and courteous
Service oriented
Languages
English
Full Professional
German
Native or Bilingual
Timeline
Property Manager
Private Landlord
2018 - Current
Bookkeeper
Self Employed Services
2012 - Current
Event Management Assistant
Prince Albert Wildlife Federation
2013 - 2026
Office Manager
OnTask Rehab
2013 - 2018
Travel Agent
Lobstick Travel
2007 - 2013
Receptionist
Schlosshotel
1996 - 2001
Bookkeeping -
ISC
High School Diploma -
Wilhelm Filchner Gesamtschule
Hotel Management -
Hotel Management Certificate