Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joel Okoniha

Regina,SK

Summary

Adaptable and detail-oriented individual with proven skills in data entry, verification, and customer service. Familiar with coding principles and experienced in using Microsoft Office Suite. Seeking a TAIS Support position to utilize expertise in data management, report compilation, and incident reconstruction. Eager to contribute to the Traffic Accident Information System (TAIS) by leveraging abilities in data management, report generation, and customer support to ensure incident reports meet quality standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Market Research Interviewer

Numeris
05.2024 - 05.2025
  • Conducted structured surveys to collect sector-specific data.
  • Ensured accuracy and compliance in data entry and validation.
  • Conducting surveys and interviews with individuals or groups to collect information on various topics concerning media broadcasting.
  • Collecting quantitative and qualitative data by asking predetermined questions and recording the responses accurately and objectively.
  • Ensuring the confidentiality and privacy of participants' responses in line with policies and ethical standards.
  • Conducted in-depth interviews with diverse populations, ensuring accurate representation of target demographics.
  • Handled difficult respondents professionally, employing tactful communication strategies to diffuse tense situations when necessary.
  • Maintained a thorough understanding of market research project objectives, consistently aligning interview techniques to support the desired outcomes.

Full Stack Web Developer and Data Analyst

Intercontinental Distillers Limited
06.2022 - 05.2025
  • Maintained and supported enterprise applications, troubleshooting technical issues.
  • Developed the Product Tracking system for finished product despatch and traceability.
  • Resolve technical issues related to hardware, software, networks and client products, working knowledge of Networking tools and Cyber security.
  • Designed, developed, deployed and maintained scalable web applications using various frameworks including Python, JavaScript and Java.
  • Implemented responsive front-end interfaces using HTML, CSS, JavaScript, jQuery and modern libraries such as React, Vue.js and HTMX.
  • Built RESTful APIs and integrated third-party services to enhance application functionality and data exchange.
  • Facilitated the handshake between SAGE X3 and NIMQA ERP Application
  • Managed relational databases such as MySQL, MSSQL and SQLite, including schema design, migrations, and performance tuning.
  • Applied best practices in version control using Git, including feature branching and pull request workflows.
  • Deployed applications using cloud-based solutions and tools such as Cpanel, Docker, Nginx, and Gunicorn on platforms like AWS or VPS environments.
  • Created easy-to-use APIs for third-party integrations, enhancing the functionality of existing applications without compromising on performance or security.

Tax Professional 1

H R BLOCK
01.2025 - 04.2025
  • Delivered comprehensive tax preparation services for approximately 12 clients daily, ensuring accuracy and compliance with current federal and state tax laws.
  • Managed front-desk operations independently, including client intake, appointment scheduling, and general administrative support.
  • Provided exceptional customer service by addressing client inquiries and guiding them through the tax preparation process.
  • Utilized H & R Block tax software to complete and file returns efficiently and accurately. Maintained client confidentiality and adhered to strict data security protocols.
  • Balanced dual roles as tax preparer and administrative support, demonstrating adaptability and strong time management skills in a solo-office setting.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Provided information about available products and services to clients, resulting in increased business opportunities.

Customer Service Professional

H R BLOCK
01.2024 - 05.2024
  • Answer incoming calls with the highest telephone etiquette and transfer them to the appropriate departments or individuals.
  • Provide administrative support through tasks including document filing, data entry, and scheduling.
  • Develop and maintain a knowledge base of the evolving products and services.
  • Delivered exceptional technical and administrative support during peak tax season.
  • Educated customers on products and services, ensuring accurate and timely information dissemination.
  • Processed payments, manage accounts, and perform administrative duties, including data entry with attention to detail and documentation.
  • Providing exceptional customer service and creating a positive impression for our clients and visitors.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 20 customers each day.

In-Process Monitoring Officer

Intercontinental Distillers Limited
01.2018 - 09.2022
  • Project Management: Work with business stakeholders to understand business processes and data flows, gathered and documented project requirements, analyze and design the data models, and reporting solutions.
  • Problem-solving: Swiftly navigated a critical system downtime by applying methods like 5 whys and fishbone, resulting in a 50% faster recovery, minimizing customer impact.
  • Developed Standard Operating Procedures (SOPs) for laboratory protocols and technical solutions.
  • Maintained laboratory documentation in compliance with ISO standards.
  • Conducted laboratory tests to ensure product safety and compliance with regulatory standards.
  • Managed a team of over 20 professionals to oversee quality control processes in manufacturing.
  • Monitored employee activities, confirming compliance with security regulations.
  • Participated in staff meetings, special events, and professional development activities.
  • Conducted thorough evaluations of monitoring systems, recommending necessary upgrades or improvements.
  • Supported continuous improvement initiatives by regularly reviewing existing procedures and suggesting enhancements where needed.

Education

Google Data Analytics Professional Certificate -

Coursera Google
Online
01.2023

Project Management Program Diploma -

International Business Management Institute
Online
01.2022

Bachelor of Science -

Olabisi Onabanjo University
Nigeria
01.2006

Skills

  • Organizational and Time Management: Capable of independently prioritizing tasks, managing multiple responsibilities, and meeting deadlines Effective in coordinating clerical and financial functions across departments
  • Data Analysis: MS Excel, Pandas, Power BI, Matplotlib, Extract Transform Load
  • Administrative Front Desk Operations: Administrative Front Desk Operations, Client Communication Customer Service, Appointment Scheduling Calendar Management, Time Management Multitasking, Independent Work Self-Direction
  • Tax Preparation Compliance: Tax Preparation Compliance, Tax Software Proficiency, Attention to Detail Data Accuracy, Confidentiality Data Security
  • Analytical mindset
  • Teamwork

Certification

  • ISO 22000 FSMS Lead Auditor Course | 2022 PECB
  • Advanced HACCP Certification | 2021 International HACCP Alliance, USA
  • WHMIS 2015 for Saskatchewan Workers | 2023 Canadian Centre for Occupational Health and Safety
  • Big Data and Analytics | 2019 Hyperformance

Timeline

Tax Professional 1

H R BLOCK
01.2025 - 04.2025

Market Research Interviewer

Numeris
05.2024 - 05.2025

Customer Service Professional

H R BLOCK
01.2024 - 05.2024

Full Stack Web Developer and Data Analyst

Intercontinental Distillers Limited
06.2022 - 05.2025

In-Process Monitoring Officer

Intercontinental Distillers Limited
01.2018 - 09.2022

Google Data Analytics Professional Certificate -

Coursera Google

Project Management Program Diploma -

International Business Management Institute

Bachelor of Science -

Olabisi Onabanjo University

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Joel Okoniha