Joel Rasmussen
Assiniboia
Summary
Dynamic leader with a proven track record at Young's Equipment, adept in operations management and fostering strong employee relations. Excelled in driving strategic decisions, enhancing team collaboration, and implementing cost-saving strategies, contributing significantly to organizational profitability. Skilled in critical thinking and team leadership, consistently prioritizing customer satisfaction and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Corporate Service Manager
Young's Equipment
02.2023 - Current
- Evaluated competitor offerings on an ongoing basis to maintain awareness of industry trends and inform future strategic decisions accordingly.
- Facilitated regular service manager meetings to address concerns, share updates on important initiatives, and promote collaboration among colleagues.
- Contract negotiations with third-party vendors, securing beneficial terms for the organization''s long-term interests.
- Coordinated closely with marketing teams to develop targeted hiring initiatives.
- In coordination with branch managers, review service management team.
- Help support service managers with important industry KPI's
- Implemented cost-saving measures within the department, contributing to overall profitability of the company.
- Resolved customer complaints in professional and timely manner.
Service Manager
Young's Equipment
11.2015 - 02.2023
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet goals.
- Analyzed service reports to identify areas of improvement.
- Communicating with other department managers
- Creating and implementing best practices (Performance reviews, Shop scheduling, Billing procedures)
Product Support Specialist
Young's Equipment
11.2013 - 11.2015
- Performed troubleshooting for customers.
- Executed product demonstrations with internal and external users for new equipment.
- Followed up with customers to verify resolution of reported issues
- Managed and prioritized multiple projects simultaneously.
- Worked independently.
Education
BBA - Marketing
Lethbridge Community College
Lethbridge, AB05-2003
High School Diploma -
Assiniboia Composite High School
Assiniboia, SK06-1999
Skills
- Staff training and development
- Operations management
- Corporate communications
- Employee Relations
- Customer Service
- Work Planning and Prioritization
- Multitasking and Organization
- Goal oriented
- Critical thinking
- Team leadership
Certification
WEDA Leadership Training
CNH Service Management Training
WebWSIT Safety Training
Timeline
Corporate Service Manager
Young's Equipment
02.2023 - Current
Service Manager
Young's Equipment
11.2015 - 02.2023
Product Support Specialist
Young's Equipment
11.2013 - 11.2015
WEDA Leadership Training
CNH Service Management Training
WebWSIT Safety Training
BBA - Marketing
Lethbridge Community College
High School Diploma -
Assiniboia Composite High School
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