JOHN JOHN V. CANASTRA
Regina
Summary
Flexible Technical Support Engineer with 9 years of experience helping clients maintain smooth operations. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
14
14
years of professional experience
Work History
VIRTUAL ASSISTANT ( SALES ASSOCIATES)
Cre8tive Labs
04.2023 - 12.2023
- Customer Success Manager and Junior Sales Associate
- Conferred with customers by telephone, chat or email to provide information.
VIRTUAL ASSISTANT (CUSTOMER SUCCESS MANAGER)
The Moving Software
10.2020 - 03.2023
- Website Development Administrator/Manager
- Monitored emails, organized inbox, and prioritized messages for supervisor.
VIRTUAL ASSISTANT
Home Instead Senior Care
02.2018 - 09.2020
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
TECHNICAL SUPPORT ENGINEER ( TEAM MANAGER)
Synnex Concentrix - Netgear Account
10.2009 - 02.2018
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Delivered Tier-3 support and SME input to internal and external customers.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Delivered regular team meetings for aligned work towards common goals.
Education
Bachelor in Computer Technology -
University of Southeastern Philippines
Davao City, PhilippinesSkills
- Team management
- Communication Skills
- Adaptability and Flexibility
- Attention to Detail
- Problem Solving
- Technical Proficiency
- Teamwork and Collaboration
- Leadership
- Customer Service
- Technical Experience
- Analytical Skills
- Organizational Skills
- Meeting Scheduling
- Calendar Management
- CRM Management
- Document Preparation
- Fast Learner
- Data Entry
- Multitasking and Time Management
- Microsoft Office
- Customer and client relations
- Scheduling
- Excel spreadsheets
- Administrative background
- Remote Conferencing
- Payroll Administration
Languages
English
Full Professional
Timeline
VIRTUAL ASSISTANT ( SALES ASSOCIATES)
Cre8tive Labs
04.2023 - 12.2023
VIRTUAL ASSISTANT (CUSTOMER SUCCESS MANAGER)
The Moving Software
10.2020 - 03.2023
VIRTUAL ASSISTANT
Home Instead Senior Care
02.2018 - 09.2020
TECHNICAL SUPPORT ENGINEER ( TEAM MANAGER)
Synnex Concentrix - Netgear Account
10.2009 - 02.2018
Bachelor in Computer Technology -
University of Southeastern Philippines
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