José Fernando Benavides Araya

-Working for Dyson project for French market

- Handle inbound calls from existing and potential Dyson customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.

- using leading-edge diagnostic tools, root cause analysis of the problem, repairing products during the call, sending products for reparation or sending correct spare parts after diagnostics and arranging transport, using Sales Force

- working with individual clients at the beginning, currently working in B2B

- helping large volume of customers daily with positive attitude and focus on customer satisfaction

- focus on KPI and company's objectives and procedures while maintaining customers satisfied

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Worked under stress and time constraints

• Worked in the biggest McDonalds in France
• Performed inventory control, such as counting, and stocking merchandise.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

• Imported automotive parts and motors from Japan and other Asian countries
• Organized and supervised import from Asia to Chile
• Developed strategies to reduce overall shipping costs while maintaining high-quality service.
• Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
• Was re-selling motors and automotive parts to clients in Latin America.
• Analyzed costs, set up prices for selling and maintained good profit margin
• Repaired and assembled motors and cars including racing cars, experience with mechanics
• Negotiated with clients, great communication and negotiating skills